Gaetano's Steaks Reviews Summary

Customer Service

Pros:

• "Extremely friendly place."
• "The ladies at the counter is very polite and patient."
• "We were treated very professionally and the food was amazing."
• "Service is great as well, Brielle our server was super sweet!!"
• "Our waiter was one of the nicest I've had in a long time."
• "Service was decent."
• "Both our waitresses were lovely, pleasant, attentive, & happy."

Cons:

• "I will never spend I cent in this establishment."
• "I was disgusted at the customer service I was given today and the looks I was given."
• "Customer service bland like the sandwich."
• "The young girl taking the order looks miserable, and never smiled."
• "But this place had the worst customer service of any place I've ever seen."
• "The service is terrible, and the cook doesn't care about what he sends out to the customers."
• "Our waitress was inattentive and inappropriately dressed in a cutoff shirt."

Food Quality

Pros:

• "The food was good, granted you don't think about the kitchen it was cooked in."
• "The steaks taste great!"
• "Honestly the cheesesteaks are amazing."
• "They are known for their cheese Stakes but all of their food are great."
• "The best steak sandwich I have ever tasted."
• "The Cheesesteaks and fries were excellent!!"
• "The food was AMAZING!!!"

Cons:

• "They are extremely overpriced, when you know dozens of other places with the same quality food for less."
• "The meat inside is too shredded which makes it fall out of the sandwich."
• "The steak was dry with about half the meat it usually has and it tasted like they used cheese wiz instead of American cheese."
• "$19 for a cheesesteak with soggy bread! Nah thanks!!!!!!"
• "Cheesesteak has been sitting in the bread so long, when I lift it to eat, all the cheesesteak meat falls through the bottom."
• "The hoagie was just awful."
• "Ordered a chicken cheesesteak and it was absolutely horrible!! No flavor whatsoever and it appeared they forgot to put cheese in it!!"

Price and Value

Pros:

• "And the prices are reasonable!!!"
• "The price is high but there is a lot of good meat on the sandwich so it is worth the money."
• "They give you nice size portions for your money."
• "Reasonably priced and hefty portions."

Cons:

• "We were a little offset by the percentage increase, but we know that small businesses gotta do what they need to."
• "What was unacceptable was the total price of a small cheesesteak, some fried mushrooms, and a fountain soda. $37.25."
• "It should not cost $18 for a sandwich."
• "They also raised their prices 30% just because they wanted to and they did not notify customers."
• "The last straw is that their prices have increased tremendously."
• "The prices here are outrageous, $51 for 2 soggy sandwiches and an order of soggy fries."
• "Overpriced as was said by others."

Ambiance and Cleanliness

Pros:

• "Inside however was outstanding!!"
• "This place tucked away in Willingboro is definitely worth the visit."

Cons:

• "The inside could use a fix up but who really cares when the food is that good!!"
• "It's too dark and dismal to be serving food."
• "The dining area was poorly kept; a cigarette butt was on the floor among other refuse."
• "The place looks rundown like the rest of the plaza they're in."
• "Don't look too closely when picking up your order, the place is filthy."
• "And the place could use a good cleaning."
• "Unfortunately, this place looks exactly the same as it did 20 years ago, dirty and in disrepair."

Service Efficiency

Pros:

• "Came on a weekend and to be expected, the place was busy but definitely worth the wait."
• "You guys won me OVER as soon as I stepped up to the counter."

Cons:

• "Ordered ahead they told me 30 minutes I waited 15 went to the store and it was another 40 minutes before I ever got my food."
• "I waited over 30 minutes while my food was sitting on top of the oven..."
• "Food was cold, they took much longer to fill order than the 25 minutes stated."
• "This place forgot one cheesesteak I ordered and still charged my group for it."
• "When ever I order they always take more than an hour."
• "Called to order our food while en route to pick up. We were told it would take 15 minutes to get ready. Wound up waiting almost an hour."
• "I ordered takeout 20mins ahead of time for 1 cheesesteak a pizza and fries which = $40 (overpriced)."