Autograph Brasserie Reviews Summary

Service

Pros:

• "Ask for Tim…he’s the epitome of grace, with the timing and consideration of an experienced server, while remaining warm and engaging."
• "Joe M. is an amazing server! He is very pleasant & ensures your visit is perfect!"
• "Mel B our server was super sweet & attentive!"
• "Our server was so attentive and she was so sweet, recommending dishes and being an amazing server overall."
• "Service was incredible; hostess very accommodating."
• "Our waitress, Jael, was awesome and very knowledgeable on the dishes."
• "The server was also extremely nice and helpful."

Cons:

• "The service was terrible. We were ignored for about 15 minutes."
• "Very disappointed in that aspect."
• "However they forgot drinks, brought the wrong soup twice, made a rare steak well done."
• "The service was definitely lacking."
• "Service was beyond bad."
• "Although our waitress was very nice, it took about 30 minutes to receive our first round of drinks and to place our food order."
• "All three of us girls thought our waiter was extremely strange and pressuring us to order drinks and order the more expensive dishes."

Food Quality

Pros:

• "The ricotta with pistachios and hot honey was an excellent starter. It was light and flavourful."
• "The drinks and cinnamon donuts were quite excellent."
• "The truffle fries... after the first bite you just pause and sigh."
• "Most importantly the food was great. Tasteful and wasn’t over seasoned."
• "Highly recommend the tuna tartare and the lobster bisque (poured table-side for an added touch)."
• "The lobster bisque Amazing!"
• "The food was delicious, the service was excellent."

Cons:

• "I am not normally one to complain so we didn’t say anything in the moment but our food was ice cold when it was served to us."
• "Every single dish was bland and undercooked."
• "Our food had zero flavor."
• "But I want to specifically speak about their awful steak frites."
• "This steak has no redeeming qualities."
• "The Chinese eggplant was just okay, I’m not sure I’d order again."
• "The meal came charred - the fries were overdone, the nuggets were almost burnt to a crisp."

Atmosphere

Pros:

• "Everything was great - friendly staff, cozy atmosphere and delicious food."
• "Nice atmosphere with the vinyl albums on the wall. Enjoyed the music that was playing."
• "Very cool atmosphere, sat at a high top next to the main bar and really enjoyed it."
• "The decor was intimate yet inviting."
• "The music and decor were great."
• "The first thing you’ll notice about the atmosphere is the stunning decor."
• "The décor and atmosphere at Autograph is one of a kind and a sight to see!"

Cons:

• "We were seated adjacent to the outdoor entrance so there was a lot of foot traffic by our table with guests and staff going in and out."
• "Unfortunately we were sat in the bar at a booth that was adjacent to a large partying group."
• "We were seated in the bar area which is very pretty and unique but was a little louder than we would have liked for the occasion."
• "We were quite disappointed with everything, especially since this was supposed to be a special evening for our parents."
• "On the way out, we took the time to explain the experience to whom we thought was the manager. What a joke."
• "Although our waitress was very nice, it took about 30 minutes to receive our first round of drinks and to place our food order."
• "Service was beyond bad."

Value

Pros:

• "For 1/3 of the price, and such a beautiful experience, Autograph really deserved every single star of my rating!"
• "Everything was very nice and I felt the prices were reasonable."
• "The food was above expectations + the service was SO attentive."
• "They were so thoughtful and even gave us complimentary champagne! Food and service were top notch."
• "The Bellini bouquet was delightful, the food was so yummy."
• "The food…my friend and I both had the lobster bisque and wild salmon lunch, followed by two fantastic artisan desserts."
• "The food was excellent! The seasonal menu offered a delicious gazpacho."

Cons:

• "The cost of the entrees do not match the price unfortunately."
• "Again, it was pleasant enough, but for the price we were left disappointed."
• "The food was average, and well short of the rather steep prices."
• "The menu is on the pricier side so we were quite perplexed that bread, easily given for free at numerous other upscale establishments, was something you had to pay for."
• "But not worth the $"
• "For the price, I’m sure there are better options."
• "The quality of ingredients, overall value, and level of service do not match the cost of having a regular family meal here."