"I highly recommend Noel O. as a massage therapist. He's professional, and he sincerely cares about his patients."
"Tarik is amazing and courteous! He knows my target areas and always asks how he can help."
"Derek is amazing! I like deep pressure which not everyone can do & Derek always consistently delivers a great experience."
"She is a healer, a phenomenal masseuse. My massage was relaxing, insightful and handled with care."
"Tarik is still one of the best massage therapists I ever encountered."
"Each time i've gone to her, I left the table and I swear my back and shoulders felt brand new."
"After seeing her I leave feeling like a new person. She is gifted and knows exactly how to treat the issues I bring to her."
Cons:
"I have been to a few massage envy’s and have been getting massages for years. This place frequently hires students just out of school and I usually have to go 5 or 6 times to find a therapist who actually knows what they are doing."
"The therapist stopped well short of our 90 minute session."
"During a recent visit, my masseuse was a mouth-breather who didn't wear a mask, which not only made me uncomfortable, it creeped me out."
"The therapist’s hands were so rough that it was scratching my skin throughout the entire massage."
"It didn’t felt like a massage it just felt like she was just rubbing oil on me."
"The massage therapist arrived to work late, causally walking in at 12:33."
"I’ve cancelled my membership and lost 6 sessions because if you work and have kids you can’t possibly fulfill all your sessions in the allotted time they give you."
Customer Service
Pros:
"Customer Service at the front desk was great and the therapist Blanca is always amazing!"
"The staff us professional and polite."
"From entry to departure, the staff was inviting, professional and very friendly."
"Frontdesk Nancy and Georgie are always helpful and friendly when you arrive!!"
"The reps at Massage Envy are friendly and accommodating."
"The front desk staff were warm and welcoming."
"Staff was attentive and friendly. They went out of their way to make me happy."
Cons:
"When I mentioned this to the front desk they seemed surprised and said they’d 'check the video' but noting it was before 3pm it was very obvious I didn’t get close to a 90 minute massage."
"They decided to implement mask mandates while doing a massage. They never informed of this policy at booking."
"Assistant Manger Desire is very unprofessional...she hung up on me and forwarded all my call to VM after a dispute with my credits."
"Horrible customer service! They are not friendly at all!"
"The manager refused to get on the phone or explain why."
"The young woman attending the front desk is awful."
"The front desk woman was insanely rude, short, and unprofessional."
Facility & Amenities
Pros:
"Amanda did a consultation with me and showed me my skin under a machine."
"Also if you arrive early enough they have a tranquility room with assorted teas!"
"I received an excellent microdermabrasion facial by Christina."
"Location is clean and there is plenty of waiting space in both the front desk area and the 'tranquility room' where it is dim and quiet."
"There’s plenty of parking too!"
"Very clean and friendly environment."
"The facilities appear worn out and uninviting, which left me feeling somewhat disgusted."
Cons:
"One of the worst massage experiences I've had. The room was freezing. The bed was Ice cold."
"You need supply water for the customers, after a massage it is required to have water !!!"
"Waiting area is very small- uncomfortable- after my massage which was good, more waiting to leave."
"Then the parking lot!!! Crowded!! All the stress came back in a few minutes."
"Everything that you would expect to be included in a massage at a reputable establishment is considered an additional charge at massage envy."
"This location is not as clean as it should be. Regardless of how dim the lights are, greasy hand prints are visible on all of the doors."
"The massage was good. The facility wait room and restroom is filthy … stained furniture, tacky waterlogged signage on cooler, the paper towel holder is off the bathroom wall leaving exposed holes, the restroom floor is dirty."
Management & Policies
Pros:
"Love Massage Envy! Massage is an important part of my self care routine and having a set appointment at least monthly helps keep me on track."
"I HIGHLY recommend Massage Envy in Verona!"
"I am BLOWN away and so happy to say that I am happy I did not listen to those negative people on here."
"This place is a little bit of heaven! You leave here feeling so relaxed."
"I would recommend to anyone.!!"
"I can't say enough about Massage Envy Verona!"
"I am so happy I bought into the monthly package with Massage Envy."
Cons:
"I believe that it is time for all massage envy franchises to consider closing down."
"Do not ever sign a membership with Massage Envy. They are very very difficult to get out of."
"Once you finally cancel the membership you only have 60 days to use all the non used session."
"They'll put your account on 'freeze' then you have 6 months to use them but you have to drive there to sign a form to get your account on 'freeze'."
"It’s ridiculous for Verona Massage Envy to suddenly add on for the slightest ‘enhancements’ A facial always includes a neck and chest - How can there be an added $15 for necks and additional $75 for services where sessions can no longer be used as payment."
"I was told that in order to use those massages I had to pay for the renewal of 6 mths from June."
"Awful. Booked online 1 day before at the rate of $125. Received a sub par massage experience.. at check out i was told it’s now $154 as prices went up today."