"We are always welcomed by name and the staff has our orders memorized."
"The server came to our table multiple times to make sure that we had everything that we needed."
"The service was fast, friendly and attentive."
"Tyrone, the manager, introduced himself."
"The general manager Tyrone came to our table and had a wonderful, genuine conversation with us."
"The bartender was also the only waitress in the bar area but you would never know it. She was friendly, helpful and gave us the attention and customer service that was great."
"Our server Zeniah was so attentive and accommodating, making sure that we were taken care of from start to finish."
Cons:
"Service was slow for the time I went."
"Our entrees took about 1 hr to come out because either our waiter or the kitchen lost our order ticket."
"Was told the wait would be 20 minutes, it was almost an hour."
"Waited 10 minutes to be seated with no sign of service."
"Didn't have a drink once our meal finally arrived and by the time our waitress returned we were just ready to go."
"Felt like 25-30 minutes for the appetizer to arrive. About an hour to get my burger from when we first sat down."
"We were cut off by the manager because they didn’t want to over serve us."
Cleanliness
Pros:
"Restaurant is always clean."
"The place was clean & well-maintained."
Cons:
"Everything was either sticky or dusty, the forks still had food residue."
"A bit turned off by the cleanliness of the place."
"The place smells absolutely awful. It was an assault of smells from every direction."
"Floors were sticky and I refused to use the actual bathroom."
"The floor in our area was sticky and it was hard to walk."
"I noticed the bar was dirty."
"The menus were sticky and dirty as well."
Food Quality
Pros:
"I also enjoy the seared scallops and risotto."
"The staff is generally very kind and the food tastes fresh."
"All my guests ENJOYED their meals with delight."
"Love this place ever since it opened their Baked potato soup is my favorite."
"The food was well-prepared and actually cooked to order properly."