Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "The food is good."
• "Their food is always hot!"
• "The plant based chorizo was really good."
• "I really like this place. I visit it 1-2 times a week, and it’s really tasty."

Cons:

• "The ingredients were not fresh, the chicken was dry."
• "I received under cooked food on one occasion and my wife found pieces of plastic mixed into her food on another."
• "The rice wasn’t cooked, the vegetables were raw."
• "The food tastes like it has been sitting out for three days and is consistently bland, stale, and dry."
• "Food was not very warm even though they just made the order, the rice was flavorless."
• "An entire entree was missing & the guacamole had a horrible taste."
• "The meat is almost always raw and the rice is ALWAYS hard."

Service

Pros:

• "Had everything at a late hour! Being in customer service is tough."
• "Every dealing I've ever had with management left me feeling good, these guys understand the assignment."
• "The servers go over and above to serve their customers."
• "The workers have been kind, helpful, and very quick every time."
• "People tip the staff, they have a hard job preparing fresh food everyday!"

Cons:

• "Staff is slow and rude and to make it worse they close at anytime they want."
• "I actually walked out the last time I was there after waiting 15 minutes to submit a payment when their machines were down."
• "I placed a 50 meal Catering Order for pickup on Saturday April 6, 2024 at 2:30pm from this location. When I arrived at 2:30pm for pickup, I was told that this Chipotle location had been busy and had not started cooking for our order."
• "Staff are RUDE...they look at you like you are bothering them."
• "Service was non-existent. No employees were up front."
• "The staff opened up late... They were not friendly or helpful."
• "Slow employees that just mumble responses to your questions."

Cleanliness

Pros:

• "It’s chipotle. The restaurant is clean."

Cons:

• "The whole food area was not clean."
• "The food preparation counter is routinely covered in food scraps and sludge."
• "As others have written, this is the absolute worst Chipotle location I've ever visited. The trash was overflowing onto the floor, half of the ingredient bins were empty, and the bathroom looked like it hadn't been cleaned in weeks."
• "The last two times I’ve gone every trash can has been overflowing."
• "This place is absolutely disgusting, they gave me rotten guac that was contaminated with lettuce and cheese."
• "The outdoor area is always unkempt and has chipotle trash strewn about."
• "The tables were dirty, and the overall feel of the restaurant is dark and dingy."

Management

Pros:

• "Every dealing I've ever had with management left me feeling good, these guys understand the assignment."
• "Love this place, there are three like it in Syracuse but this one is my favorite, people are nice and work quickly and every dealing I've ever had with management left me feeling good, these guys understand the assignment."

Cons:

• "It’s not really a fault of the employees - it’s management."
• "This location is horrible! There is no sign of management at this location."
• "Fire whoever the general manager is, bring someone in with experience, and just start from scratch."
• "This store needs professional employees and better management."
• "The store seems poorly managed and overwhelmed."
• "The only thing this place is consistent at, is being a disappointment."
• "Probably the worst Chipotle on the Main Line. Definitely the worst staff in the area."

Order Accuracy

Pros:

• "For a neighborhood meal we placed 4 separate orders for delivery. The meals were delivered with each box detailing the correct items and quantity."

Cons:

• "No chicken in my quesadilla or sides I ordered with it."
• "Ordered 45 double protein meals for dinner. We only received lettuce, cheese and salsa."
• "I called and spoke to rude manager and explained my burrito bowl was missing all of the incredients."
• "An entire entree was missing & the guacamole had a horrible taste."
• "My orders are almost never right. Very consistently over the two years we have gone here, the bill is incorrect."
• "They are always out of chips during prime dinner times. Horrible customer service. Regularly mess up online orders."
• "Different meats had spilled into other containers- tons of cross contamination."