The Twisted Crab - East Brunswick Reviews Summary

Service

Pros:

• "Our Waitress, Alexa, was the absolutely sweetest and we were taken very good care of!"
• "Our server was Alexa. She explained everything on the menu right away so we were left with no questions when ordering."
• "Our waitress was very attentive to us."
• "Alexa had amazing service, she was extremely polite and made sure we had everything we needed."
• "Our server was Alexa. She was knowledgeable and personable."
• "We were waited on by the sweetest, most helpful waitress."
• "I had William as a server he’s very smart and fast paced and he’s such an outstanding bright young man !"

Cons:

• "No staff no management at bar 10 minutes no drink just me and a nother couple at bar restaurant empty."
• "At the beginning of the service it was definitely slow, but we were check on every so often."
• "The waiter was working 4 tables and fairly new hard to find."
• "We asked for the manager, but the manager did not come."
• "Service was nothing to speak of."
• "Service seemed a bit off considering slow response in an empty restaurant."
• "Once we got our food, our server never came back."

Food Quality

Pros:

• "The food and drinks were amazing."
• "The food was very very good. If you get the seasoning that mixes all of them together that one would was great."
• "The food was absolutely delicious we LOVED the Twisted sauce!!!"
• "The food was delicious and I had a wonderful experience! :)"
• "The food was fantastic."
• "The seafood was absolutely amazing, very fresh and full of flavor."
• "The food was delicious, hot and flavorful."

Cons:

• "The crab and shrimp were very tough, with little flavor."
• "The shrimp were not cleaned properly."
• "Mediocre food at best, horrible presentation."
• "The corn and shrimp were over cooked."
• "The clams were not fresh."
• "The lobster tail was shriveled into a cold smaller then tennis ball sized ball."
• "The crab was bland and tasted water logged."

Value for Money

Pros:

• "Food is awesome! It's a bit pricey but that's expected of seafood."
• "Price and Portions were pretty good."
• "Food came out hot a quick, drinks were delicious, and a great price for the food."
• "Might be a little pricey for dinner but lunch seemed reasonable."
• "Little bit pricey but it’s worth it."
• "Price is a bit high, but not too bad since it is shellfish. Worth the price!"
• "Great seafood, went with the family, love the hands on crab shack vibe."

Cons:

• "Expensive."
• "It is very overpriced."
• "With 2 glasses of wine came to about $90. Not cheap."
• "Portions are small i got 1lb each but it was more like 1/2lb of seafood and the rest was filler."
• "The food was good, but it's very expensive, they don't treat the guests well."
• "Thought it was a little pricey and food could have been better."
• "Overall I felt that this was a waste of money."

Management and Staff

Pros:

• "Staff very friendly and know how to recommend you and help you in your needs."
• "The establishment was clean, upkept, and had a warm and inviting atmosphere."
• "The environment was nice and clean."
• "Not only was the restaurant clean but so was the service."
• "The atmosphere and cleanliness of the restaurant is top tier."
• "The environment was very friendly and the restaurant was very clean."
• "Everything was fresh, cooked perfectly and seasoned well."

Cons:

• "I was initially going to give 5 stars, but I will NOT because of the phone interaction I had with the RUDE and INSENSITIVE manager."
• "Horrible customer service. Wouldn't lift a finger to help me!!"
• "Nancy is inept at her managerial position."
• "The owner was not honest and showed no sincerity."
• "The MANAGER HOWEVER, was rude, insensitive and just an overall negative representation to the company."
• "They clearly don’t want customers to use coupons."
• "The customer service is atrocious."

Environmental Impact

Pros:

• "The ambiance was very chill and relaxing and the kids really loved the twisted crab coming out and dancing."
• "Outside was nice and gave a summery vibe."
• "Highly recommend for families!"
• "But overall cool atmosphere...not for a sit down dinner or anything."
• "The environment was very friendly and the restaurant was very clean."
• "The atmosphere and cleanliness of the restaurant is top tier."
• "Everything was fresh, cooked perfectly and seasoned well."

Cons:

• "The amount of paper and plastic used was very wasteful."
• "They gave us a paper plate and a plastic fork to eat with... For the price we paid I would have liked my boil to be served maybe in a dish or pot of some kind."
• "We’re served flimsy paper plates and one plastic fork to eat crab legs with."
• "There was so much plastic waste! No metal utensils or reusable plates and any sauces came in the little plastic takeout cups."
• "I guess I’m not used to a restaurant that serves the food in a large plastic bag."
• "Lighting way to bright and toxic smell giving me headache from paint or stain."
• "This place has a severe mosquito infestation."