Brothers 3 Pools Reviews Summary

Customer Service

Pros:

• "Every time I go here, I am so pleased with the customer service and attention to detail."
• "Ed made us feel very comfortable and expertly advised us every step of the way."
• "Dan and Brothers 3 made the whole process of getting a pool and all that goes along with it stress free."
• "Jen responded to all my emails quickly and helped me make decisions from start to finish."
• "I called and spoke to Jim. He was very helpful in resolving my issue."
• "Rob, our salesman was excellent and very knowledgeable."
• "The service has always been excellent whenever I enter and never felt the high pressure to purchase something I didn't need."

Cons:

• "Called Brothers and they never called back, wrote Brothers 3 and they never wrote back."
• "Stay away from this business please everyone, I do not want anyone to go through what am going through right now."
• "They also cracked lines in my inground sprinkler system which I had to have repaired...a month later I am still repairing areas of my yard which the installers damaged...also paid twice what I was quoted for installation by installers...just not right."
• "Brothers 3 are great when you need to buy something but afterwards they could care less."
• "We had a little difficulty getting in touch with sparkle pools."
• "After several calls pool horizon came to start installation then stopped and never called me back."
• "They never answer their phone and it's always the same message that says they are 'preparing to close for the season.'"

Quality of Product

Pros:

• "The guy who came out to install the liner was impressed with how perfectly the liner fit and with the quality of the liner itself."
• "Brothers 3 was great from the start and to see how this pool withstood this hit, I will never use anyone else."
• "We have a beautiful quality pool and they delivered on time with no hidden costs."
• "They are a family owned business and it’s obvious that they take pride in pleasing their customers."
• "Can't say enough good things about Brothers 3. Jim, Craig, and the rest of the staff immediately addressed any issues I had with my pool since I bought it."
• "It has been a wonderful experience working with Jim from Brothers 3. He’s extremely helpful."
• "The pool is pretty and very sturdy, feels like it will last forever!"

Cons:

• "Completely dishonest from the moment I walked in. Misleading. Will do anything just to make the sale."
• "They told me I could put their vinyl pool totally in the ground. Three years later it collapses."
• "Zero customer service. Completely screwed up my pool and tore up my whole backyard."
• "Although the pool itself is great ..their installers were terrible...made an absolute mess installing the pool where there’s a portion of my yard that they left an absolute disaster which I will have to have redone."
• "I was not happy with how the liner looked once we filled the pool. There were quite a few creases."
• "After 3 summers with my pool, they are still yet to fix problems that came up from day one of opening my pool."
• "Beware. Just called for a part and and they said they carry the part I need. Then the lady went and spoke to someone else and then she came back and asked me if I bought the pool from them and I said no. She then told me that they can’t sell me the parts."

Installation and Maintenance

Pros:

• "Our pool was installed yesterday, by Recommend pool installers, and was just another wonderful experience."
• "Sparkle did a great job with the installation."
• "The installation went smoothly, although one valve wasn’t initially installed. Brother’s 3 quickly remedied the situation."
• "Within a day he had it sparkling, he stayed in touch with us throughout the process providing feedback/recommendations as needed."
• "The installation of the pool by Sparkle Pools was just as wonderful."
• "Chris our pool service technician is amazing! He is a whiz at adjusting the chemicals and keeps our pool looking great!"
• "They answered all my questions and even came over to teach me how to run and maintain my new pool."