"We stumbled upon this place while going back to our parking near china town. Truly amazing. The staff is very friendly and they made sure to get our order on time even though a lot of people had come to pickup."
Cons:
"The girl at the register was super rude."
"Poor customer service. After a 20 min. wait to pay for the drink at 3pm on Friday, we had to wait an extra 30 minute for 19 people before finding out they skip and gave 3 drinks away to a take out order."
"Staff isn’t too friendly."
"I am disappointed at Tiger super in Chinatown, I told to the tall girl cashier I would like 4 cups of bubble tea one less ice, she said 'NO' sound not polite, poor server."
"The staff was very rude, we came in 3:40 and wait for 30 more minutes for our drink."
"Terrible communication and lack of help."
"When I informed the service desk lady politely and asked if I can get a replacement she replied rudely that I can’t get a replacement or a refund."
Drink Quality
Pros:
"Its so yummy and really has the same taste as the one I've tried in Asia."
"The boba milk is sweet and creamy (using real milk instead of the milk substitute) with the piping hot boba covered in warm and sweet brown sugar."
"Having a mix of small and normal sized boba is a real game changer! I really liked the different texture and chew."
"Their black sugar milk tasted great."
"The milk tea had a very creamy taste, almost like cheesecake!"
"Their signature drink is a must-try and their boba pearls are always the perfect amount and texture."
"Love Tiger Sugar! Of course, it will never taste quite like it does in Asia, but compared to other bubble tea in the US, it is still excellent!"
Cons:
"Although the packaging and look is aesthetically pleasing, we didn’t love the beverage itself."
"Really a hit or miss. Most of the miss is due to the inconsistency of the boba texture."
"I got the taro and I don't know how it's supposed to be... but this taro tasted like drinking broken up chunks of dirt or something."
"Ordered a milk tea with whole milk and it tasted like ground soybeans."
"The signature drink itself is over hyped. It's just a different type of sugar. Mainly it's just a typical bubble tea. Not worth the higher price."
"The mixed-sized boba of the signature brown sugar tea sounds interesting but isn’t that enjoyable in the actual drink."
"Milk tea flavor could be better."
Ordering Process
Pros:
"Order through a screen and you get it within 10 minutes."
"I used the computer to place my order, seamless process."
"The ordering process was so easy and efficient on the touch screen."
"When there's no wait, drinks come out in less than 5 minutes after ordering."
"Drinks come out very efficiently, just order and wait for your number to appear on the led display."
"The in-store kiosk option that assists you with creating your drink and accepts payment. Great idea for beating long lines."
"You can order via cash, card or online (one option is Snackpass)."
Cons:
"The machines to order from are soooo.freakin.slow! Like darn near unresponsive."
"Terrible experience, lack of accountability, no communication, crazy slow lagging computer kiosk."
"The machine to order was glitching so it took us a while to make our order."
"The kiosk struggled to accept payment."
"The menus here are a little confusing."
"A lot of the options in the menu were missing."
"Had to wait 40 min for two boba, and it was nothing life-changing."
Store Experience
Pros:
"There is some seating / standing space inside with both walls having tables."
"Interior is very minimal, but clean and aesthetic for quick photos."
"The interior decor will keep your head turning and the menu options are plentiful."
"The decor of Tiger Sugar is artsy and cozy. There is a kiosk for ordering and the wait wasn’t bad compared to the long line at their Flushing location."
"This place is super modern with a cool ordering system that uses kiosks."
"The ice cream was excellent and everyone seemed to love the boba as well."
"This place is very prominent on Instagram and after going there, it's not difficult to see why. Not only is the tea extremely photogenic, but it's super delicious."
Cons:
"They don’t have a large variety of drinks."
"This place is really something. It was so messy!"
"It was a very tiny shop and offered little to no seating so there is a lot of standing and the line usually goes out the door."
"All people inside the store almost no room..."
"The storefront is very subtle so it's not as easy to find."
"They don’t let you adjust ice level... in winter... and the bubbles were not so soft."
"The chinatown location was definitely more spacious."
Value for Money
Pros:
"The bubble tea itself is delicious, don’t get me wrong. But the quantity you get for $6 is measly considering it is a small glass and they fill it up with ice."
"Their bubble tea is delicious and not too sweet. Price is a bit expensive but its worth it."
"The brown sugar milk tea signature is incredible! It looks like it’s gonna be super sweet, but it’s actually perfect amount of sweetness."
"Definitely recommend if in the area."
"It'll be very busy - but the long line moves fast and it's worth it when you get your drink."
"By far my favorite bubble tea I've had in new york city!"
"Worth the hype 100% and that's all I got to say."
Cons:
"They also put so much ice in the drink, you can barely drink any of it and there is no way to ask for light ice because they do not allow you to customize your ice level."
"Same thing with the sugar, you are not allowed to ask for more or less sugar."
"The ice level and sweetness level cannot be customized in milk teas. The standard sweetness is way too sweet."
"Fast, efficient but not impressed. We ordered a #5 and a #8 just regular black tea and black sugar milk. There are other chains that offer higher quality at a lower price."
"It's overly sweet and didn't offer any options to reduce the amount of sugar."
"The tea itself is tasty. My rating comes from the fact that they cannot take the boba or ice out of drinks and for as small as the cups are they are pricey!"
"I was disappointed, for $6 it’s not worth the hype."