"5 star rating for the wonderful customer service I receive every Saturday morning from my favorite guy and girl baristas!"
"The baristas are really nice and cooperative with helping you find good beans that match your liking."
"The staff is so friendly they make my day!"
"The staff here are incredibly friendly and always willing to make a suggestion for drinks, food and fun."
"Genuinely the coolest people work here, despite how hectic it can be in the morning they are still very patient, down to earth, and efficient."
"The staff are wonderful and sensitive to the needs of guests."
"The staff was very friendly and courteous."
Cons:
"The guy was extremely rude and unhelpful."
"Like why do you have to be rude when people are doing normal things like ordering drinks, at a cafe?"
"Customer service, 2.5/5– have you ever had an experience so bad that it made you think something must be going terribly wrong in this person’s personal life?"
"The tall woman was incredibly rude to me and several other customers."
"Unfortunately we had a bad experience at this place. Horrible, employees shouting in the place, my boyfriend was interrupted by an employee who prohibited him from taking a photo and that if she appeared he would have to take it and delete it."
"I couldn't believe someone would say that to a person whose throat is literally closing, especially from a place that represents themselves with an 'elevated' aesthetic and price."
"This is not appropriate for any civilized person, let alone working in customer service!!"
Ambiance and Decor
Pros:
"The decor is absolutely beautiful and their coffee is top notch as well as everything else they have."
"Would give more than 5 stars if possible! Gorgeous, classy cafe."
"Felix is a beautiful cafe in an unexpected location."
"Imagine the most beautiful space you can, serving the best coffee you can imagine, staffed by the friendliest people you could want to meet."
"The coffee is incredible..the place is an aesthetic dream..incredible design and ambiance..the service is impeccable the baristas are so hospitable and welcoming."
"It is still one of the most elegant cafes in town."
"An amazing space with a trendy Victorian vibe."
Cons:
"No camera !! If you take a picture, they will stop you! Very unacceptable!"
"But look closer and the banquet cushions are dingier."
"I hate the design of this café (Boho chic graduates to neo-Victorian)."
"If you can overlook dingy floors and unkempt unwashed tables you bus yourself."
"The decor is a little baroque for my tastes, but it grew on me."
"The music was actually quite loud so it was not ideal for doing that big presentation, or quiet conversation."
"Seating is definitely limited."
Coffee and Drinks
Pros:
"The graham milk was rich and the homemade marshmallow was a great touch."
"The DECONSTRUCTED ESPRESSO TONIC is a refreshing summer delight - I love the combination of hibiscus and lemonade in that goblet!"
"Such high quality caffeine coming out of a place you would expect to charge double Starbucks, but in fact is at the same price point."
"The coffee was amazing and the almond croissant was to die for."
"They have this $13 dollar hickory smoked s'mores latte that will net you internet points regardless of where you post it."
"The coffee itself is good, and the service I found was friendly."
"The best filter coffee I’ve had in America so far 😝 which brings warmth to my Australian barista heart."
Cons:
"There's been what feels like too many days that I go in - *so excited* for that morning coffee, the ritual, the creaminess - to be told that the machine is broken and not yet been fixed."
"The hot chai tea with nut milk was $7.08. Didn’t love it. Was pretty watery and not much of the chai flavor present."
"We had the hickory smoked s’mores latte, for $15 we expected at least some sort of experience, but it’s just a regular flavoured latte."
"The coffee itself is average."
"Speaking of the taste, it's nothing special."
"It’s quite pricey and to be honest I’ve had better coffee at a similar price."
"I had a cappuccino and it was not good at all. Tasted bitter (over extracted) and the milk was too hot again adding to the bitterness."
Food and Pastries
Pros:
"Amazing coffees and deserts - some savory too."
"The Felix classic bagel was delish as well."
"Croissants are absolutely amazing and the coffee was ok."
"The hickory smoked s'mores latte has a unique taste!!!"
"Just wow! Great ambience and the Felix Classic with Salmon is one of the BEST Lox and Bagels I've ever had!"
"Their toasts and sandwiches look great and are delicious."
"One of the best avocado toasts I have had!"
Cons:
"Their seasonal drinks are artfully executed and have an unique twist on coffee, which are over $10 for a cup of coffee."
"Specialty milk and flavoring are each +$1.5 extra."
"Apparently the pastries are sold out by 1pm Thursday to Sunday because of the popularity."
"The toasted marshmallow latte is very good but is it worth $17?"
"The only thing I order to eat was a Pain au Chocolat and it wasn't warm (nor did they ask me if I wanted it heated)."
"Great latte, nicely/uniquely designed coffee shop, but croissants were terrible."
"Also an odd choice to pair sweet fig jam with a salty heavily garlic-infused ricotta, not my gig but you do you…"
Pricing and Value
Pros:
"It's on the pricer end but I think you pay for the quality and the ambience."
"Yeah, the one review previous said you’re basically getting coffee in a Wes Anderson set. And that’s wildly accurate."
"Their regular coffee options are very good and not much more than other coffee shops."
"Prices are competitive and reasonable considering the location."
"I think I got my money's worth so it's 5 stars all the way."
"The rich blend of hickory and s'mores flavors created a unique and delicious experience."
"I have high expectations for coffee after living in Australia for awhile and theirs didn’t disappoint."
Cons:
"6$ for small macha, which is not that cheap to start with but charging extra $2 for any nut milk is madness."
"Steeply overpriced because 'inflation' I imagine."
"The toasted marshmallow latte is very good but is it worth $17?"
"$9.25 is absolutely ridiculous and asinine."
"The cappuccino was also pretty watery."
"Beware! This place has a weird policy not to sell some items when they are busy and the staff decided who they should reject to sell their coffee!"
"Definitely trendy and pricy."
Policy and Management
Pros:
"Please make a chain so that everyone can experience this wonderful coffee place."
"Whether you need a quick shot of caffeine or want to 'create a mindful moment' with a handcrafted nut milk latte, this Park Avenue hotspot will sooth your soul."
"They don't have many seats so lots of open area and feels less crowded."
"They kindly remind the customers to get water / use the restroom before closing (in 20min)."
"Pastries are from Supermoon bakehouse."
"The pastries come from a stellar local bakery found on the Lower East Side."
"In Felix you feel as though you've entered the modern aristocracy."