Paulos BBQ Steakhouse Reviews Summary

Management and Staff

Pros:

• "It's under new management, staff is great, prices are awesome and food and dessert are delicious."
• "The general manager was quick to greet us and fully explained the new menu and gave us some recommendations."
• "Everyone was pleasant from the woman taking my order on the phone to the young man bringing my platters out to the car."
• "Service was extremely Nice and friendly."
• "One of our servers, Guillermo was attentive and asked us what we wanted and would bring it."
• "The staff is super friendly and the owner is sweet and knows quality service and food."
• "The manager, Matheus and his exceptional staff exceed expectations to ensure every visit is memorable and pleasurable."

Cons:

• "Horrible horrible service very nasty waitress."
• "Please do not go to this restaurant the owner is extremely rude and he has no compassion whatsoever."
• "The owner was very disrespectful and tactless."
• "Servers need to work on their etiquette as well as manners."
• "Waiters talk back and give lots of attitude."
• "Nobody from the staff was happy at all, they looked like mobsters."
• "Absolutely horrible service and treatment. I arrived solo. I was standing at the entrance ignored until I approached someone."

Food Quality

Pros:

• "The flavor of each platter was perfectly seasoned and presented beautifully."
• "The selection of BBQ steaks was simply outstanding, with each cut cooked to absolute perfection and bursting with rich and robust flavors."
• "We did the rodizio and while it was a lot of food and different cuts of meat, the standouts were the roasted chicken and sirloin which were well seasoned and very tender."
• "The food was great, from the simple appetizers to the entree."
• "The food is fresh and delicious, and the drinks, particularly the spicy mango margarita, is a MUST."
• "Nothing but deliciousness and the rice so so good."
• "Ordered 6 large platters of various dishes and each were delicious."

Cons:

• "I was not happy with their service, they should charge more with the idea that people are going to share but not force on people that they have pay for having a few pieces just to taste."
• "While the majority of our party thoroughly enjoyed their meals, one individual expressed dissatisfaction with the flank steak, describing it as excessively tough."
• "Food is okay! Not really a fan! Came and got a cheeseburger and the meat was so dryyyyyyy."
• "Steak came purple so we had to bring it back to be recooked and 1/2 of it was fat."
• "Unfortunately the food is horrible."
• "The rice is not good. It is hard, no taste and too greasy. And the meats tasted like they were a little old."
• "We ordered chicken well done it came out undercook no taste at all horrible my wife was hungry."

Ambiance and Atmosphere

Pros:

• "The ambiance is spectacular, and the service was spot on."
• "Great atmosphere for family, friends, and couples."
• "The events like cigar night, and wine tasting I hear are very good."
• "This is an extremely popular local place... now a beautiful evening destination."
• "Restaurant was extremely clean have very nice Atmosphere at indoor and outdoor eating."
• "The outdoor seating this time of year is perfect."
• "The dining area is very cozy and at night the dim lighting provides an intimate atmosphere."

Cons:

• "Food is okay, but you're literally starving by the time it arrives to your table."
• "The beans were disgusting. I mean flavorless, watery and inedible in my opinion."
• "The polvo was tough and chewy."
• "Ken asked me to review the new french fries. Huge thumbs down 👎🏾 👎🏾."
• "There was flys everywhere even in the inside."
• "Bacalhau was very bland and tasteless."
• "The other party was so loud, I couldn’t even think and I am not being dramatic."

Service Experience

Pros:

• "The service is great whether eating in or taking out."
• "The service was excellent, and the servers were very polite and friendly."
• "The service was on point they did not miss a beat."
• "Service is awesome."
• "The service was great."
• "Staff is friendly and professional."
• "The attentive staff went above and beyond to ensure that every aspect of our meal was perfect."

Cons:

• "Waited almost an hour just for the sangria the 2 times we dined there."
• "Had to send one of the meals back though the service was great the food was subpar."
• "Server with the ponytail never smiles and seems rude."
• "Their sangria was disappointing where it came out looking and tasting like orange juice after tasting one glass."
• "No one checked to see if meal was ok or if I needed anything else during the meal, not even water."
• "Service was beyond awful."
• "Food took way too long. And even when we were waiting the waitress seemed to be overwhelmed."