Vanilla Gorilla Cafe Reviews Summary

Staff and Service

Pros:

• "Staff are incredibly kind and efficient, wait time was 5 minutes and the atmosphere inside was so fun!!"
• "Staff is efficient courteous and welcoming."
• "Guys working in preparing food or coffee were great and very nice."
• "The staff are really quick and prompt!"
• "The staff are always friendly and considerate."
• "The staff was professional and courteous."
• "The staff was friendly and made you feel at home."

Cons:

• "Poor service.I was completely ignored so that a regular customer could’ be waited on."
• "Homeless people come into the coffee shop and ask people for money and the staff doesn't do anything about it."
• "The person taking the order seemed like he didn't want to be there."
• "The person taking the order was quite rude and unhelpful."
• "I don't mean to sound dramatic, but it appears they don't want people to sit here."
• "The cashier was extremely rude."
• "Today, I was reminded again of this establishment's shortcomings."

Coffee Quality

Pros:

• "Cortado was soooo tasty and salmon sandwiches were delicious."
• "Their coffee completely blew my mind!!! One of the best I tried in the city, seriously."
• "The americano they prepared is outstanding."
• "Coffee is well balanced and served at the right temperature."
• "The taste is balanced, creamy with enough kick from the beans and most importantly, the coffee wasn't burnt."
• "Coffees were purely amazing."
• "The coffee is amazing and the salmon breakfast sandwich is bustin!"

Cons:

• "Coffee was weak and served in paper cups despite having it in."
• "The coffee tasted like mud."
• "The oat latte I got was also disgusting and diluted."
• "The coffee itself wasn’t my favorite. There wasn’t enough of the vanilla flavoring and it wasn’t as potent as I wanted it to be."
• "Plus coffee is mediocre at best."
• "The drip coffee was fresh, but mediocre tasting."
• "The coffee is average to bad."

Food Quality

Pros:

• "Their sandwiches were fresh and delicious as well!"
• "The Breakfast Pastrino is PURE PERFECTION."
• "I ordered the chicken pesto wrap I gave it 10/10."
• "You are making a mistake if you order something other than their Pastrino. Their other sandwiches are good too, but the Pastrino is transcendental."
• "The fresh to order sandwiches are also DELICIOUS! Feels like there is a chef involved, unlike the usual cookie cutter coffee places."
• "The apple pastrino was delicious, so were the blueberry muffins and the breakfast pastrino my pal had."
• "The almond croissant was AMAZING!"

Cons:

• "It was plain white bread with cheese and just a tiny piece of chicken and small drop of tomato sauce."
• "The picture shows the $11 pizza pastrino I got, there’s nothing but some tomato paste and soggy bread, utterly disgusting."
• "There wasn't ANY tangy or salty or umami flavor to counteract the overbearing sweetness of the pastry."
• "The pastrinos were such a letdown. The pastry was tough and chewy and oddly sweet."
• "But it was really disgusting I really felt like was gonna puke it’s so oily and greasy."
• "Literally cheese stuffed in a oily soggy wrap with a piece of tomato stuck in the middle."
• "Apple Pastrino was like trying to eat a shoe."

Ambiance and Cleanliness

Pros:

• "A very nice, easy, relaxed place."
• "Nice relaxing vibe and music makes a win-win all around!"
• "Its a very cool place nice vibes they play really good music."
• "Clean, with lots of space between tables."
• "A great cafe usually includes comfy seating and the big couch at the Vanilla Gorilla is welcoming the moment you walk through the door."
• "Great cozy atmosphere."
• "The store itself boasts a quiet, clean, relaxing interior, with pleasing aesthetics, and plenty of space for seating."

Cons:

• "The cafe is not clean at all (tables and toilets)."
• "The atmosphere didn't feel right, not very hip, not cozy."
• "The music was a bit loud, so it was difficult for them to hear my order as I was wearing a mask."
• "Food looked nothing like it does on the website, food was awful."

Value for Money

Pros:

• "Of the millions of places to eat in NYC, we ended up going here 3 times in a weeklong trip."
• "The prices are super reasonable for Manhattan."
• "This place has the equivalent of a 300 pound gorilla’s worth of ambiance and it’s all because of the stellar staff."

Cons:

• "Most of the drinks are a bit expensive for the amount you get."
• "The amount of food, amount of meat was very little for the price."
• "Food is good but overpriced...wish it were a little more affordable."
• "This would easily be 5 stars if we didn't have to pay the vegan tax on everything."