Burger King Reviews Summary

Staff and Service

Pros:

• "This location normally has good staff and keeps the food flowing with little wait."
• "Service is also prompt."
• "Everyone appeared to a pleasant mood and they appear to be very close knit staff which is great because there are too many BKs in NYC with unwelcoming staff with nasty attitudes."
• "When it comes to customer service Anthony really stood out."
• "This particular Burger King has the best management and staff."
• "The evening staff is very friendly and thorough."
• "The staff was amazing. It was very busy and the staff very professional and accurate."

Cons:

• "Too many times I've ordered from this Burger King via Uber Eats/ Doordash and they get the order wrong."
• "This BK used to be so efficient in the drive thru in the mornings, since the staff were changed, it has gone down hill."
• "Worst staff I have ever seen..people were pulling out of the drive through cuz it took so long"
• "The cashier lady,, another poor soul pretending overworked, oppressed, indignant in worst possible scenario in the whole world, opened her mouth in a defiant and vindictive demeanor"
• "SABRINA! The manager on duty was so freaking rude to her employees."
• "Very bad service I ordered online 3 times, the first time I got my order, second and third time never got it."
• "Staff are not the most friendly but that is understandable for a busy fast food take out."

Food Quality

Pros:

• "Price still reasonable."
• "The new idem - incredable burger is the best.. I wish more restaurants would add vegie burgers to there list.. many people have stopped eating meat..."
• "The food is always fresh and they always get my order right."
• "Tried the Impossible Whopper for the first time. It was exactly what I was craving."
• "I love coming here and eating at a good price."
• "Fast great food jannette was so polite and respectful she repeated my order and suggested the chicken fries they were amazing look forward to returning 😀😀😀😀😀🍔🍟🍗"
• "The food is always consistent and good."

Cons:

• "I asked onion rings, guy understood fries."
• "Chicken sandwich was disgusting for saying the least and onion rings super cold like the rest of the food."
• "The quality of food here has gone down in recent years."
• "the first time they didnt have any burgers..I had to order chicken..the fries were cold and not even soggy, they were hard."
• "Today our 'impossible whopper' not only had bacon on it but was an actual beef burger!"
• "the 2 for 6 is a scam. The Original chicken sandwich is disgusting tastes like Cafeteria food"
• "The food was served in a timely manner but it was nasty."

Cleanliness and Atmosphere

Pros:

• "Good location, drive Thru, parking lot, clean dining area."
• "Great location, very clean, spacious and excellent atmosphere among all other Burger King locations."
• "Atmosphere is very clean and spacious."
• "The place is pretty clean and so are the bathrooms."
• "Dining room is always clean when I'm there."
• "Establishment was very clean and well maintained."
• "The place is neat, always clean, thanks to the management, and the workers that do their job well!"

Cons:

• "Only bad thing lately is I noticed homeless people inside the dining area for a very long time and the smell was very unpleasant."
• "This Burger King fell short of 5 stars for lack of bathroom cleanliness."
• "The tables 4 out of 5 times are dirty (I've come first thing in the morning)."
• "Food was good and fresh. Would have given 5 stars if it wasn't for the Teenagers hanging out climbing and sitting on the tables and wrestling. I felt very uncomfortable."
• "The worker that was cleaning up on the floor was rude, seats were ripped and taped up."
• "Their restroom seems to be out of order these days."
• "Don’t park here. If you buy something and then leave without driving your car, get prepared to pay about $300 tow fee."

Facilities and Accessibility

Pros:

• "One of the huge plus factors about this place is the parking lot which is one of the very few restaurants that offers a free parking lot in this area."
• "It has a parking lot so that's a plus."
• "There's a Drive through window, lots of available parking."
• "There is plenty of parking and a drive thru as well."
• "Great Specials, parking and drive through available."
• "Almost getting back to normal... Indoor dine in are open.. Have big parking lots.. Outside tables also..."
• "Accessible during the current COVID-19 lockdown for pick up or drive through only."

Cons:

• "The ordering kiosks were both broken."
• "After ordering, the cashier tried to process the payment... Turns out all three of their machines we’re having problems and not excepting any digital payment."
• "Easier than standing in line but less customizability than giving the order to a person and you can only pay by card if you order this way."
• "Tried several times to download their app but reception in the Burger King was very poor."
• "The Staff and store Manager were not knowledgeable of how to resolve the problem."
• "That rude girl should be trained better."
• "Use the Kiosk. Saves you time."