The Tomato Shack salad & pizza co. Reviews Summary

Food Quality

Pros:

• "The ingredients are fresh and they definitely pile on the toppings on both the salads and pizzas."
• "All ingredients are so fresh as well and taste amazing."
• "All of the ingredients taste very fresh, the portions are generous."
• "Every item we ordered was super tasty."
• "The food is unbelievable! My daughter and I were walking around town and wanted to visit someplace that had healthy, fresh options."
• "Delicious fresh food straight from local farms, the seasonal specials are always a favorite."
• "The food was all delicious. Everyone loved it."

Cons:

• "The portions were unusually skimpy."
• "The sandwich had hardly any chicken salad in it. It was all bread and nearly a third of the sandwich was without chicken salad."
• "This pizza is not your traditional margarita, they put tomato slices on top which make the pizza watery."
• "The soup never came out."
• "Both sandwiches were soggy to the point of dripping, incredibly messy, and yet somehow also on somewhat stale bread."
• "Ordered a seasonal veggie sandwich and what came was thick sliced carrots on bread with a ton of cheese and a few pieces of spinach."
• "The Grilled Cheese bread was a bit burnt on the edges, cheese was too chewy and it was a bit tasteless."

Service

Pros:

• "The staff is also so friendly and helpful. They always make sure that the customer is happy!"
• "The manager offered to send out a driver to deliver the missing items."
• "The staff is friendly and helpful and the establishment is always clean!"
• "Staff was great!"
• "The managerial staff kindly took care of it and still applied the discount no problem- great!"
• "The employees were lovely as well."
• "The staff is always super friendly, helpful and quick."

Cons:

• "The dining room was so dirty, staff was rude and inexperienced."
• "Terrible service. Would not take order at register, forced to use kiosk."
• "We waited a long time for our food and there was no one else in the restaurant."
• "Though the place was nearly empty, it still took a half hour to get a simple toasted cheese sandwich."
• "Worst experience I've had at any restaurant consistently."
• "Ordered online, went in to pick up at pick up station and was never greeted or recognized until 5 other customers ordered and were served ahead of me."
• "Our order was messed up and instead of just making it right, the chefs got very vocal about their annoyance."

Price

Pros:

• "Being a college student I appreciate the cheap price and high quality of the food."
• "Couch Tomato delivers quality food with reasonable prices."
• "Not too pricey, and if you go on a nice day this Spring, they have an outside deck upstairs."
• "Best of all, the prices are very affordable, especially within West Chester."
• "Awesome and affordable cafe in downtown West Chester."
• "The amount of food for the price is unbelievable!"
• "Even though it gets expensive fast, it's totally worth it for the quality of the food."

Cons:

• "This is a great place to go if you have a bottomless wallet. But, as for me $11 for just a sandwich is a little pricey."
• "The pizza is $21 and I know several places in town were you can get the same size pizza for under $10."
• "I spent $19 for a small soup and sandwich (they got the bread wrong and forgot the bacon) and waited far too long for even that."
• "Was charged more for this sandwich than stated on the menu. It also arrived 20 minutes late."
• "Prices are a little high for our budget, so we can't go as often as we might otherwise."
• "My only complaint is the salads are priced oddly...the ones without meat and the ones with meat are always right around the same price, so if you are adding meat to a non-meat salad it gets expensive quickly."
• "It is very good pizza but a little expensive."