9/11 Memorial & Museum Reviews Summary

Exhibit Experience

Pros:

• "A wonderful museum with several levels of exhibits. Worth the cost of admission."
• "The museum provided a solemn space for reflection, allowing visitors to grasp the horrors of that fateful day."
• "A beautifully created place for a day that will never be forgotten."
• "The 9/11 Memorial Museum stands as a powerful testament to the resilience of the human spirit in the face of tragedy."
• "The museum has done a nice job of pulling together photos, video, audio, and artifacts that truly capture the personal stories of 9/11."
• "The most impressive exhibition is located in the former base of the north tower."
• "All the exhibitions are easily understandable and very informative."

Cons:

• "Some of the exhibits are poorly labelled, the signage is small and not very accessible."
• "We skimmed a lot of the sections toward the end because everything was so emotionally heavy."
• "It's just too bad that they let too many people enter at the same time. At some point the rooms where so crowded that I couldn't see a thing."
• "As it was very busy it was difficult to get near some of the displays and part of the memorial areas were dimly lit so information boards were hard to read."
• "The museum lacks clear direction, and as a result, I felt like I was missing out."
• "In the exhibition, for example, there are small, 12 inch screens, which crowds of people want to see the footage on, but they're so small and so low down, it really bottle necks the whole area."
• "It's not set up very well (you have to back track to see displays)."

Accessibility & Facilities

Pros:

• "Overall excellent experience with facility and set up. ADA friendly lots of elevators that I seen."
• "The museum is completely wheelchair accessible and there is a coat room and a cafeteria."
• "The whole museum is very accessible friendly."
• "If you are a US veteran or service person you can visit for no cost."
• "You can buy ticket online or at the ticket counter. Can pay cash or credit."
• "The museum is impressively large and thoughtfully designed to commemorate the tragic events of September 11, 2001."
• "The museum is beautifully setup."

Cons:

• "The only negative thing to me is it kind of feels like a tourist trap."
• "No vending machines or water fountains that I seen once inside the memorial."
• "The only issue in the museum is there is not enough benches or places to sit."
• "Driving was a nightmare and parking was very hard to find."
• "We got delayed and the Museum was closed - another day perhaps."
• "Getting in was not a problem, despite thorough airport style security; and I mean thorough, I could not even bring a bottle of water."
• "Unfortunately the security staff (for airport scanners) at the entrance is very rude and disrespectful towards the visitors."

Emotional Impact

Pros:

• "It was extremely emotional and brought us all back to the exact moment it happened."
• "The accompanying museum is a must-visit as well. It provides an in-depth and sensitive exploration of the events of 9/11."
• "The whole experience is nothing but a decent, elegant, and tasteful tribute to one of America's saddest days, and you don’t need to be American to feel it here."
• "The museum not only documents a significant historical event but also serves as a testament to resilience, bravery, and the enduring human spirit."
• "The tribute room to those who lost their lives is so overwhelmingly powerful and just a beautiful display and remembrance."
• "The museum's architecture, with its underground layout, creates a sombre atmosphere that encourages reflection."
• "A truly beautiful place. Very sacred."