Cannelle Patisserie Reviews Summary

Category: Patisserie New York

Address: 5-11 47th Ave, Queens, NY 11101, USA

Phone: +17189378500

Rating: 4.4
based on 119 reviews.

Service

Pros:

  • "Service is always fast and the staff are very friendly."
  • "Friendly service."
  • "Staff was nice and professional."
  • "The employees do their best to provide an excellent customer service."
  • "Both of them were tasty and the waitresses were friendly."
  • "Thank you for being so helpful. I placed an order for the wrong date, and the staff was so understanding and made the moment right by making it on the spot."
  • "Love this area! Going for years! Never seen an impolite staff yet, price is reasonable thank you so much!"

Cons:

  • "The people in this place are as rude as they come."
  • "The workers aren’t the friendliest."
  • "Inconsistent service- just a few on staff that keep me from going more often."
  • "The biggest deterrent though is the staff. They appear to be resentful, full of attitude and unbelievably slow."
  • "Staff is less than pleasant. Very rude."
  • "They act like customers are a bother -rolling their eyes, muttering complaints."
  • "Service was awful, staff was totally rude."

Quality of Food

Pros:

  • "The best croissants offered in the neighborhood. Crispy on the outside. Soft, buttery, chewy, and beautifully layered on the inside."
  • "Everything is divine!! Every time I am in Queens/Astoria/LIC I bring dessert from here."
  • "The lemon tart and Praline bar are a must try."
  • "Every pastry at Cannelle’a is well balanced and thought out."
  • "The palmier was buttery, flaky, coated with crispy caramel - a really great pastry."
  • "Pastries are amazing and the bread is always fresh."
  • "Their apple strudel pastry is light flaky buttery and absolutely delicious."

Cons:

  • "The flan had a really sticky texture which was kind of strange for me."
  • "The pastries are average, the deserts are average."
  • "However, there wasn’t a lot of chocolate filling inside, which was disappointing."
  • "The pastries at Cannelle are not cheap. One would only expect a better quality."
  • "Terrible at thanksgiving pies/desserts."
  • "Honestly all of the items they sell here are mediocre and don’t taste authentically French."
  • "The framboise and the red velvet were not freshly made."

Value

Pros:

  • "Slightly expensive but perfection is priceless 👍."
  • "Amazing food, and surprisingly inexpensive coffee for the area!"
  • "Prices are reasonable for this neighborhood."
  • "The best part is that Cannelle’s prices are very reasonable."
  • "Prices can’t be beat for the quality you get."
  • "The price per item is reasonable."
  • "The prices? Affordable comparing to other coffee shops in the area."

Cons:

  • "They get my order wrong 5 out of 10 times, I counted it and have seen other people’s orders wrong too."
  • "The pastries at Cannelle are not cheap. One would only expect a better quality."
  • "Quality was subpar for the price (almost $30 each)."
  • "The prices were a little higher than I'm used to, but my dessert was delicious."

Ambiance and Facilities

Pros:

  • "In the summer, the A/C is a welcome break from the heat."
  • "There is indoor and outdoor seating here and it’s very clean."
  • "Excellent covid protocols. Only 6 customers allowed at a time."
  • "Decorated with silky espresso ganache, this cute little dome consisted of layers of sponge cake and milk chocolate mousse."
  • "On Sat/Sun morning a line can be pretty long, but it goes fast."
  • "The place is kept clean at all times."
  • "Love that it is in a shopping center, so plenty of parking."

Cons:

  • "No WiFi for customers."
  • "When I asked for plates and forks, the staff told me that I can either chose plates or forks."
  • "If you’re looking for parking, I’d search the surrounding blocks, I’m not entire sure what it’ll be like around the store."
  • "Not as clean as it should be around seating area, staff at counter were loud."
  • "Refuses to serve tap water to customers, forcing customers to contribute to the world's worst pollution problem, plastic, single use beverage containers."
  • "tables / atmosphere was very parent/child focused, functional, could be better."
  • "Interior not very cozy."

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