"Service is always fast and the staff are very friendly."
"Friendly service."
"Staff was nice and professional."
"The employees do their best to provide an excellent customer service."
"Both of them were tasty and the waitresses were friendly."
"Thank you for being so helpful. I placed an order for the wrong date, and the staff was so understanding and made the moment right by making it on the spot."
"Love this area! Going for years! Never seen an impolite staff yet, price is reasonable thank you so much!"
Cons:
"The people in this place are as rude as they come."
"The workers aren’t the friendliest."
"Inconsistent service- just a few on staff that keep me from going more often."
"The biggest deterrent though is the staff. They appear to be resentful, full of attitude and unbelievably slow."
"Staff is less than pleasant. Very rude."
"They act like customers are a bother -rolling their eyes, muttering complaints."
"Service was awful, staff was totally rude."
Quality of Food
Pros:
"The best croissants offered in the neighborhood. Crispy on the outside. Soft, buttery, chewy, and beautifully layered on the inside."
"Everything is divine!! Every time I am in Queens/Astoria/LIC I bring dessert from here."
"The lemon tart and Praline bar are a must try."
"Every pastry at Cannelle’a is well balanced and thought out."
"The palmier was buttery, flaky, coated with crispy caramel - a really great pastry."
"Pastries are amazing and the bread is always fresh."
"Their apple strudel pastry is light flaky buttery and absolutely delicious."
Cons:
"The flan had a really sticky texture which was kind of strange for me."
"The pastries are average, the deserts are average."
"However, there wasn’t a lot of chocolate filling inside, which was disappointing."
"The pastries at Cannelle are not cheap. One would only expect a better quality."
"Terrible at thanksgiving pies/desserts."
"Honestly all of the items they sell here are mediocre and don’t taste authentically French."
"The framboise and the red velvet were not freshly made."
Value
Pros:
"Slightly expensive but perfection is priceless 👍."
"Amazing food, and surprisingly inexpensive coffee for the area!"
"Prices are reasonable for this neighborhood."
"The best part is that Cannelle’s prices are very reasonable."
"Prices can’t be beat for the quality you get."
"The price per item is reasonable."
"The prices? Affordable comparing to other coffee shops in the area."
Cons:
"They get my order wrong 5 out of 10 times, I counted it and have seen other people’s orders wrong too."
"The pastries at Cannelle are not cheap. One would only expect a better quality."
"Quality was subpar for the price (almost $30 each)."
"The prices were a little higher than I'm used to, but my dessert was delicious."
Ambiance and Facilities
Pros:
"In the summer, the A/C is a welcome break from the heat."
"There is indoor and outdoor seating here and it’s very clean."
"Excellent covid protocols. Only 6 customers allowed at a time."
"Decorated with silky espresso ganache, this cute little dome consisted of layers of sponge cake and milk chocolate mousse."
"On Sat/Sun morning a line can be pretty long, but it goes fast."
"The place is kept clean at all times."
"Love that it is in a shopping center, so plenty of parking."
Cons:
"No WiFi for customers."
"When I asked for plates and forks, the staff told me that I can either chose plates or forks."
"If you’re looking for parking, I’d search the surrounding blocks, I’m not entire sure what it’ll be like around the store."
"Not as clean as it should be around seating area, staff at counter were loud."
"Refuses to serve tap water to customers, forcing customers to contribute to the world's worst pollution problem, plastic, single use beverage containers."
"tables / atmosphere was very parent/child focused, functional, could be better."