Chrysler Dodge Jeep Ram of Englewood Cliffs Reviews Summary

Customer Service

Pros:

• "The whole team was friendly and attentive and I would definitely recommend them to anyone looking to buy a new car."
• "Having purchased many cars in my life I can tell you that this transaction was seamless."
• "Everyone was very friendly and treated me and my girlfriend like family."
• "Everyone on the team was so knowledgeable, friendly and helpful."
• "Thank you Tim and Eddie for making this so fast and simple."
• "I also appreciated the follow-up they provided after my purchase."
• "The sales associate was very friendly and professional and so was the entire staff there."

Cons:

• "I wish I had read the reviews before bringing my car here."
• "Terrible Customer Service Ever - Don’t buy cars here."
• "Stay away. Never bringing my car here again."
• "Beware! You will not be listened to and made to wait endlessly on the phone to find out what's going on."
• "You never get answers and no one calls you back."
• "Whoever manages must be blind or deaf, because they have no clue what is going on with their staff."
• "The service staff’s knowledge about auto repair is worrisome."

Dealership Experience

Pros:

• "This dealership is by far one of the best."
• "Top tier dealership, with sales people who care!"
• "I had an outstanding experience at this place!"
• "This dealership is best one I’ve ever stepped foot in."
• "I had recently a very good experience in this dealership."
• "From start to finish my experience at Englewood Cliffs Jeep was exceptional."
• "I could not be happier with my experience shopping for a new vehicle at Englewood Jeep."

Cons:

• "Buy jeep at other dealers, not here!!! Getting Service will cause too much trouble for you."
• "Communication was a nightmare they would not give me the bill since I wasn't able to go in person."
• "Customer Service was pleasant but not having loaner cars available to people with no guarantee to have your car back same day is not great service."
• "Upon moving my vehicle to the Yonkers dealership, I was shocked to discover that Englewood Cliffs had not performed the required work on it."
• "It's baffling how a business can operate with such disregard for customer satisfaction."
• "The only problem is their coffee/tea machine. It is either out of coffee or cups, bring your drink along!"
• "The service department is horrendous."

Vehicle Service and Maintenance

Pros:

• "Bought my Durango in for service for a leaking radiator, was not a bad experience at all."
• "Dominick the Service manager helped me. He was very accommodating in helping me set up all my service information, easy scheduling and went over the vehicle info."
• "I am extremely happy that the issue was solved and my car is running smooth."
• "Overall my truck got fixed and had no problems since then."
• "I received my brand new car in my driveway the day I inquired about it."
• "The dealership worked diligently, in spite of labour stoppages and supply issues, to arrange for the construction and timely delivery of our two, new Jeep Compass crossovers."
• "I got my headlight replaced at another location. I saw the work being done, simple work - 20 minutes, $40 total."

Cons:

• "The car wouldn't start AGAIN last week."
• "I went for an oil change and was told that I needed to do a 30 thousand service which cost me more than 1800 dollars! Such a rip off!!"
• "Extremely Disappointed with the Service... My vehicle has been out of commission for over 90 days now."
• "Brakes Failed after picking it up for fixing brakes on 18k miles 2022 grand cherokee L with full service required!"
• "The service guy, Raj, disregarded me and acted like he had no idea what was going on."
• "They replaced my new rims and adhered the wrong boults to my back wrangler spare tire and never cared to tell me."
• "The car maintenance was not done properly."