K9 Resorts Luxury Pet Hotel Middletown Reviews Summary

Staff and Service

Pros:

• "The entire staff was amazing (right from the 1st tour of the facility, to the care they gave my puppy-girl, as well as the updates they provided me)."
• "The K9 staff is very friendly, kind and professional."
• "Staff are very well knowledgeable of dog breeds and behaviors."
• "The team is perceptive and proactive; they go and get my dog when they see me pull up which is a thoughtful service!"
• "All of the staff at K9 truly care about providing the best stay for your dog."
• "Every single staff member is so friendly, knows who I am and who my pups are and greet me with a friendly genuine smile."
• "Managers Shantae & Jordan, and the rest of the team are kind, professional and most importantly care about the dogs that come in."

Cons:

• "Absolutely unprofessional, owner/manager does not respond to calls or messages."
• "Customer service on part of the staff and safety protocols are the two reasons we won’t be taking our dogs back."
• "The owner is very hard to work with, rude, aggressive, and completely lacks professionalism."
• "Owner/manager does not respond to calls or messages."
• "Today we picked them up after 48 hours and were casually told they were too old and wouldn’t be able to come back."
• "They made no attempt to contact. What would they have done with my dog if my emergency wasn’t around??"
• "LOCALS RECOMMEND GOING ELSEWHERE*"

Facility and Cleanliness

Pros:

• "Plus, the resort is spotless and smells amazing."
• "It’s super clean, the woman who gave me a tour was very knowledgeable about all aspects of the dogs’ care."
• "Also their rooms and play areas looked homey and comfortable."
• "I was very impressed with the quality of the staff and cleanliness of the place."
• "The hotel is very clean and the staff is amazing."
• "The environment is immaculate and neat, giving us a feeling of safety for him."
• "The facility is very clean."

Cons:

• "I saw tons of small kennels along a long narrow hallway."
• "Their was over 20 kennels similar to the old puppy store near target."

Communication and Updates

Pros:

• "They treated my puppy like royalty and gave me updates and sent pictures without me even asking!"
• "I also love how they post pictures of the dogs daily on their social media!"
• "We also love that they have an Instagram account so we can see some snapshots when we’re away and missing our dog!"
• "Also, they take pictures of your dog. This is one of best features they have!"
• "Photos were posted daily on instagram - my dogs were always smiling!"
• "I called few times to check on my dog and every time they answered my call with the smile and provided me the updates on my dog."
• "The ladies in the front were so patient with us and all of our silly questions."

Cons:

• "They don’t have cameras, which is concerning, and will not consistently send you updates or pictures of your pet despite requests."
• "They made no attempt to contact. What would they have done with my dog if my emergency wasn’t around??"

Cost and Value

Pros:

• "Of course it's a little more costly than other places, but we feel the cost differential commensurates with high standards and quality care, and less restrictive physical accommodations."
• "The resort is like a hotel when you walk in except it's for dogs."
• "He had his own private room with a bed and a TV that played dog friendly movies."
• "The place is very clean, and they pride themselves with state of the art purification systems so the air is fresh."

Cons:

• "My little dog was being humped by another dog, he seemed scared and didn't move at all."
• "I believe my dog was given sedatives, without my permission, during her stay."