"Fetch is exceptionally CLEAN and our dog never comes home with that kennel smell."
"The facilities are spotless!!!!"
"It is a beautiful facility and I can’t imagine using any other pet boarding."
Cons:
"The only downfall they have is no web cams. I hope in the future they install them."
"The main issue i have is they never shutdown to clean they continued to post pictures day after day with no warning or report of the kennel Cough."
"But for my dog to get kennel cough not just once but twice I think they could do a better job with cleaning."
Staff and Service
Pros:
"The employees are all kind, helpful, and obviously care for the animals!"
"The staff plays games with him and gives him lots of love and affection."
"The management and staff are passionate about your pets and it shows."
"The staff is great and I would certainly recommend Fetch for your pet."
"The staff is amazing and cares for the dogs as if they are their own!"
"Everyone knows his name and loves when he arrives. It makes us feel so welcome!"
"The staff members were friendly and seem to love their job."
Cons:
"When I called to tell Fetch about this they had no sympathy and acted like they didn’t care at all."
"I am very upset with the staff."
"No consideration for little puppies going in for the first time… My puppy was traumatized when she come back."
"The lady on the phone with me was very rude I asked for the lady‘s name and she did not respond she hung up immediately."
"I will never bring my dogs or recommend this place to ANYONE!!!!"
"I DO NOT RECOMMEND USING FETCH. Your dog will leave in worse shape if not dead upon your return."
Value and Experience
Pros:
"They post pictures on their Facebook page so I get to see my dog having a great time!"
"The peace of mind I had while on vacation knowing that my dog was safe and having fun was priceless."
"I look forward to seeing pictures on their social media of Ellie having fun, always entertaining."
"Regular updates and communication further eased my worries."
"We love the programs they offer and the extra services too."
"Love that they post pictures so that you feel connected to your pet while away."
"I also got to see daily photos of him playing and that made me feel at ease."
Cons:
"The price is $400 more than the PetSmart Pet hotel and they have very similar accommodations."
"I just wish my pup would’ve been sent home with some kind of report card for how his stay went."
"When we asked her about a tour of facilities as we only saw the lobby, she said that Fetch was resuming tours on Sundays in August, but I'm not clear on how to sign up for a tour as I didn't see anything about tours on the website."
"I called and received a quote for a 7 day stay for two dogs. When I call to complete the booking the price more than doubled."
"It’s a total shame bc this place seemed great and probably is just not the right fit for my dog."
"Now I know it’s a normal thing for facilities like this to have I just believe that if you have a younger dog under one year old to not board at a facility like this."