Oh Brother Philly Reviews Summary

Atmosphere

Pros:

• "The overall atmosphere was chill and casual."
• "The atmosphere was warm and inviting."
• "The restaurant itself is nice and open for folks to roam about and enjoy and near a nice end of town."
• "They have plenty of seating inside and outside."
• "The atmosphere is nice and laid back, but clean."
• "I really enjoyed the vibe the atmosphere and I would definitely return and come there again."
• "Casual atmosphere in trendy old city area."

Cons:

• "Atmosphere sucked especially when employees are watching CSI on t.v."
• "Atmosphere is non existent."
• "The staff was rude. The atmosphere was awkward the girl was just barking orders at the guys. They were so loud."
• "The vibe of the place does not come across as a place to chill. It felt like fast food: eat and get out."
• "A lot of homeless on sidewalk is a concern."
• "Seating is difficult to get."
• "No free water. You either have to buy a bottle or pay $2 for a cup."

Service

Pros:

• "People running the restaurant were friendly and helpful with suggestions."
• "Staff was generally kind and helpful and the food was good."
• "This establishment has top notch customer service!"
• "Special thanks to Ersin who was so attentive and chatted with us a bit."
• "Our server Buse was helpful and friendly!"
• "It has been a very long time to see amazing customer service like we received tonight."
• "The staff were so friendly and did not mind me asking questions or providing their recommendations."

Cons:

• "Just be aware if it’s rush hour, there’s not enough tables available."
• "Service was friendly when we ordered but we waited for 25 minutes."
• "Unfortunately the service was a bit on the slow side, we waited a good 10 minutes to get our sandwich."
• "Very disappointed in service."
• "Service was a little slow, but I think a lot of folks were simultaneously ordering for pickup/delivery at the time."
• "When I got there and stood by the pickup counter NO ONE said a word to me for ten minutes despite making eye contact."
• "The service however was lacking. There was confusion about the order, some items were left off that I was upcharged for and some of the employees were less than helpful."

Food Quality

Pros:

• "The cheesesteak and rings were good - not exceptionally different than what I've had at other locations."
• "The fries are awesome, and I wish everything I ate came sandwiched between mac and cheese buns."
• "I've never been a major milkshake fan, but the milkshake here was so thick and creamy that it tasted like soft serve ice cream!"
• "The steak was good, cheese american. If I would change one tiny thing, it was a bit salty."
• "From the juicy delicious burgers, mouthwatering Steak sandwiches, to the ever so refreshing PBJ milkshakes, all heaven in each sip and bite."
• "The onion rings are big & crispy."
• "Truffles Fríes= chef's kiss, crunchy on the outside flavor rich on the inside was moist but not overly rich or powerful the cheese was yummy and the dip added another level."

Cons:

• "The sandwich was so dry."
• "Every cheesesteak I've gotten has been nearly half fat and gristle."
• "The chicken philly sub was dry and boring."
• "The meat was warm and Lacked flavor. I could tell it wasn’t cooked to order."
• "Pretty alright, but overpriced (in my opinion) and I don’t think it’s the best cheesesteak in town."
• "The cheesesteak is super bland, and they have the worst buffalo chicken cheesesteak I’ve ever had."
• "We ordered this cheesesteak through Uber eats and sadly it was extremely salty."

Value

Pros:

• "Reasonably priced for Philly."
• "Great place for BYOB, just ask for a cup."
• "One of the well known joints in Philly. Tried Philly Cheese Steak and Hamburger. Both were awesome and worth for the money."
• "Overall, the prices and portions are very reasonable."
• "Prices reasonable."
• "Decently priced Philly fare in the historic district."
• "Excellent prices, excellent food, excellent portions, excellent service!!"

Cons:

• "The french fries was hot, but basic, it has no flavor."
• "Food was delicious and good-quality, though spendy."
• "Very overpriced for mediocre food."
• "Walked in ordered 2 cheesesteaks one order of fries and 2 cans of soda were $45."
• "Expect to pay $20+ for 1 person if you’re fat like me and have to get the fries as well."
• "Their milkshakes are lackluster; their beverages are incredibly overpriced."
• "Not a cheap lunch spot, expect to pay around $15 per steak sandwich."