Claymont Steak Shop Reviews Summary

Food Quality

Pros:

• "The roll was soft and fresh. The fries were the larger steak sized which is always a plus."
• "Enough meat on the cheese steak for TWO large cheese steaks. Food is hot and fresh and delicious."
• "The meat was tender and chewable."
• "I had cheesesteak and a small pizza both GREAT."
• "Not only was the cheesesteak the bomb but I enjoyed a delicious margarita while I waited."
• "The food was delicious. The chicken cheesesteak was my personal favorite also the wings."
• "Their cheesesteak meat is not fatty, it is tender and has a good flavor."

Cons:

• "Food tasted off and he took a small bite of my tiramisu. 2 hours later he started getting stomach cramps."
• "Worst tuna sub I ever had in my entire adult life. No taste, very bland, total waste of my money."
• "Ordered a cheesesteak fries and boneless wings. Order was $25.00 for low quality food."
• "The nastiest cheesesteak I’ve ever had."
• "The chicken cheesesteak left a nasty taste in my mouth"
• "Rolls are cold and rubbery, a lot of meat but no flavor."
• "We got cheesesteaks and they smelled and tasted like rotten meat."

Service

Pros:

• "Kudos to the staff: Demi, the manager; Alana, the cashier; and Lana the line cook."
• "Staff is friendly and professional. Great customer service, after working in the food industry you know what to look for."
• "Every time I come there or order it's always been a pleasure."
• "Plenty of food options, and good portion sizes. Courteous staff and good food."
• "The person on the phone taking my order was polite and repeated my order back for accuracy."
• "Very friendly staff!!"
• "Staff is always pleasant."

Cons:

• "Do not, do not, do not, do not order delivery."
• "Their food is delicious but the service is awful!!!"
• "I will never give my money to this place again"
• "Horrible. Incredibly RUDE service."
• "Went to order online and the employee that answered the phone was very disrespectful and pushy."
• "Terrible customer service."
• "The manager was disrespectful and very ignorant."

Delivery & Order Accuracy

Pros:

• "Always fast, delicious, and exactly what i ordered."
• "Variety of options all have been cooked just right and delivered hot."
• "Yes, they deliver."
• "Today we all got cheese steaks and they were done and ready to be picked up within 15 minutes."
• "The order was ready within 20 minutes and was a $60-$70 order."
• "Our work also orders large orders for lunch of 15 and they have always been spot-on."
• "The place was clean and in order."

Cons:

• "Food got to me at 9 pm missing items."
• "Placed an online delivery order and was told it would be delivered in 30min. An hour later and still no delivery."
• "They rushed the order through and came to our house missing 3 sandwiches, an order of fries, and once again shorted us on zings."
• "I placed an online order for curbside pick up... I get home to find out they didn’t put any ingredients on my cheesesteaks."
• "Delivery an hour late, then cheeseburger missing told driver about missing item he said call back."
• "I placed an order although said delivery would be 1/2 hour it took an hour then when I received the order it was completely wrong."
• "Had a delivery order and the driver left out some of the food."

Value for Money

Pros:

• "Get your money's worth."
• "Great food and decent prices."
• "I always get the Italian hoagie extra large and I can eat for 2days for less than $15.00."
• "The price might seem high but compared to Subway we think the value is there."
• "They give you a good portion of cheesesteak meat, in a nice-sized roll."
• "Great steak sandwich and the large is a meal in itself."
• "A little pricey, but you get a lot."

Cons:

• "They’re also a bit pricey."
• "I TRULY WISH I COULD HAVE MY 13 DOLLARS refunded!! What a disappointment!!!"
• "I think 14 bucks for the small sandwich and a soda is pretty expensive."
• "Paid way too much for the worst cheese steaks ever."
• "For $11 don't bother, Casapula's across the street much better and cheaper."
• "Charging $11 for a sandwich that I can actually get something similar and a better flavor from SUBWAY for $3 less, ouch?"
• "I have never had a cheese stake with three pieces of melted cheese on top I had more bread then filling for that price it should of been stack with meat compared to the pictures on page I got rip off."

Cleanliness & Atmosphere

Pros:

• "Clean and polite, good choice and they have tons extra to offer from pizza to pastas."
• "The steaks were delicious and the woman who waited on us was very nice and the seating area was spotless."
• "Clean place. Sweet people and great customer service."
• "This location looks newer, clean, and was very friendly."
• "The best part is the visibility into the kitchen, where it is just as spotless as the dining area!"
• "The sitting area is absolutely clean even during their busy hours."
• "Spacious, clean and they have a drink menu!!"

Cons:

• "The table where we were going to sit was dirty."
• "Also the dining area could have been a little cleaner and the bathroom was a mess."
• "Very unpleasant place to eat in. Furniture is worn out."
• "The original location is much better."
• "This location has become horrible with service. The manager is incompetent and argumentative."
• "The parking lot entry is a narrow driveway beside the building leading from a busy road."
• "Parking can be difficult at times."