Frank's Steaks & Burgers Reviews Summary

Food Quality

Pros:

• "They use some seriously delicious ribeye. The meat on its own really stood out as flavorful and not fatty."
• "The steak they use is super tender."
• "The steak was cook and chop just right and the balance of fried onions was spot on."
• "Try them out from Uber Eats and I’ve gotta say best cheesesteak in philly made perfect."
• "The chicken cheesesteak was made with real chicken and omg was it so soft and moist, the roll was as well."
• "Quality meat, fresh roll, and real whiz."
• "The meat was tender and well seasoned."

Cons:

• "I ordered a couple of cheesesteaks for dinner and was beyond disappointed! The rolls were bland and the beef was chewy with chunks of fat!!"
• "The meat was very fatty and their whiz tasted like melted Kraft singles."
• "Horrible cheese steak fried onions were crunchy, and I order long hots and paid for them to find out when I got home no long hots!!!"
• "For me the meat was bland and overcooked."
• "The meat was tough and dry, and completely lacked flavor."
• "Also got a cheesesteak with extra cheese...there was hardly any meat at all! Mostly peppers cheese and bread."
• "The meat on the cheesesteak was chopped up into small, shredded pieces like in most local pizza joints and I couldn't taste or see the sharp provolone cheese we got it with."

Service

Pros:

• "Ordered thru Grubhub and usually expect to wait about an hour for the food but no this was quick, easy, and they followed my instructions perfectly."
• "Out of towners here, walked in with 17 people! Speedy service, amazing food, attentive and kind staff."
• "Thank to the kind girl I spoke with and thank you for the cake it made a frustrating situation less frustrating we appreciate her!"
• "The staff is excellent and NEVER messed up my order."
• "The staff were very friendly."
• "The workers in there are very friendly."
• "Service was excellent, professional and friendly."

Cons:

• "This place is definitely not one I’d recommend."
• "It took over an hour to get our food and when it finally arrived it was WRONG."
• "I walked around for a bit looking for a menu that wasn't visible when you come in, and zero concern of the young lady at the register."
• "Every steak places closes down around here and this will be another!! Very bad service....."
• "Walk in order 1 stake sandwich he has 2 large ticket orders he puts on 6 stake sandwich none are for me then he what to the next ticket 5 more sandwiches none are for me never again."
• "It took the woman on the phone 15 minutes to take the order."
• "Service could be entirely better."

Delivery & Order Accuracy

Pros:

• "Delivery has always been fast."
• "Friendly, got the orders right, amazing food, amazing service."
• "Fast and friendly service cheese steaks were great and so tender."

Cons:

• "I like the food, but twice now my delivery was incomplete."
• "My order took forever to arrive and I don't live far away."
• "Ordered steaks and specialty fries and every item we ordered had a mistake."
• "Never again will i order here from doordash again."
• "After placing my order and paying for my food I still get nothing from her."
• "Last 2 times the food was rushed & not prepared great!"
• "DO NOT ORDER FROM HERE. I FOUND FLOSS MIXED IN WITH MY CHEESE FRIES."