"The staff are amazing. We stopped by Christmas Night and bought 4 Banana Puddings.. staff suggested. Freaking Amazing!!!"
"The women working there are so sweet and helpful."
"The girl who works in the evening with the glasses was the sweetest person I met in New York."
"Customer service was amazing because they explicitly told me they would change their gloves so nothing that had gluten would touch the gluten free stuff."
"The person who took my order was so friendly."
"There’s a particular employee there that is always so friendly."
Cons:
"Then was harassed about wearing a mask even though I am fully vaccinated and presented my vaccination card to them, I was told I would have to stand out in the street until somebody came outside to take my order."
"Rude staff. Went into store to buy something was told they were not open yet."
"Because someone I was with insulted the manager (unbeknownst to me) apparently months prior, I was told I can only order if that person I was with left the store."
"Natalie is the death of all good things, this place has been ruined for me, a bad taste left in my mouth by her demeaning attitude."
"Absolutely disgusting and lousy customer service."
"It was very hard to get a response via email and the store staff was even worse."
"I don’t recommend placing large catering orders with them."
Quality of Baked Goods
Pros:
"Everything they make is so good I mean worth the trip."
"The cupcakes are super moist and delicious!"
"10/10 experience! Ordered a custom 3 layer 7 inch yellow cake with vanilla buttercream icing for my friend's birthday and everything came out perfect."
"Cake was made on time and it was beyond delicious!!!"
"I ordered a chocolate birthday cake for me and my brother and it was so delicious."
"Really yummy cupcakes. I had the chocolate with vanilla buttercream and the ube cupcake. Both were exceptional."
"They have, hands down, the BEST vanilla cupcakes."
Cons:
"Pumpkin pie was a little better, but still lacked flavor."
"The cake was dry, and looked like it was decorated in a rush."
"The red velvet cake seemed naked and the sides were dry since there was no icing on the sides."
"There was a rusted nail baked into my carrot cake."
"Fake raspberry in the cheesecakes, undercooked hummingbird layers."
"Cupcakes were dry and the cookie was crumbly."
"Horrible tasting cheesecake it was frozen and the red velvet cheesecake tasted sour and acidic."
Value for Money
Pros:
"Cake slices are on par for Manhattan $5+, but they are massive and can be shared or split into multiple meals."
"You get a big slice for a great price very tasty."
"10/10 will definitely be back."
"All desserts were delicious and affordable."
"They were the best priced for the size of the cake."
"The sweetest employees and a big variety of cookies, cakes, and bars!"
"I scheduled it in advance for delivery at 8:30pm the NEXT DAY. Buttercup Bake Shop waited more than 24 hours after I placed the order and CANCELED IT without explanation."
"Be cautious if ordering here for a special occasion! I'm a long time customer and ordered my daughters birthday cake from Buttercup. I ordered it online a week before and the store was CLOSED when I went to pick it up at my designated time."
"I ordered six dozen cupcakes for a very important event, and they never showed up with the delivery."
"I custom ordered a Mother’s Day cake and when I went in for pick up I picked up 6 cupcakes and another small cake everything was stale, we had to throw everything away."
"Now normally when I go to the bakery to get a slice of cake they give you a Healthy looking 3 layer slice but when I received my cake yesterday it was a 3 layer but half that size...the cake was tilted it looked like something I just made at home."
"Extremely dissatisfied with their customer service and operations as I have consistently made contact with them about my order but I have not heard anything from them to amend my incomplete delivery order."
"Stuffed the cake in a small box and squished it down."