Buttercup BakeShop Reviews Summary

Category: Cupcake shop

Address: 973 2nd Ave, New York, NY 10022, USA

Phone: +12123504144

Rating: 4.4
based on 116 reviews.

Customer Service

Pros:

  • "Friendly and professional customer service."
  • "The staff are amazing. We stopped by Christmas Night and bought 4 Banana Puddings.. staff suggested. Freaking Amazing!!!"
  • "The women working there are so sweet and helpful."
  • "The girl who works in the evening with the glasses was the sweetest person I met in New York."
  • "Customer service was amazing because they explicitly told me they would change their gloves so nothing that had gluten would touch the gluten free stuff."
  • "The person who took my order was so friendly."
  • "There’s a particular employee there that is always so friendly."

Cons:

  • "Then was harassed about wearing a mask even though I am fully vaccinated and presented my vaccination card to them, I was told I would have to stand out in the street until somebody came outside to take my order."
  • "Rude staff. Went into store to buy something was told they were not open yet."
  • "Because someone I was with insulted the manager (unbeknownst to me) apparently months prior, I was told I can only order if that person I was with left the store."
  • "Natalie is the death of all good things, this place has been ruined for me, a bad taste left in my mouth by her demeaning attitude."
  • "Absolutely disgusting and lousy customer service."
  • "It was very hard to get a response via email and the store staff was even worse."
  • "I don’t recommend placing large catering orders with them."

Quality of Baked Goods

Pros:

  • "Everything they make is so good I mean worth the trip."
  • "The cupcakes are super moist and delicious!"
  • "10/10 experience! Ordered a custom 3 layer 7 inch yellow cake with vanilla buttercream icing for my friend's birthday and everything came out perfect."
  • "Cake was made on time and it was beyond delicious!!!"
  • "I ordered a chocolate birthday cake for me and my brother and it was so delicious."
  • "Really yummy cupcakes. I had the chocolate with vanilla buttercream and the ube cupcake. Both were exceptional."
  • "They have, hands down, the BEST vanilla cupcakes."

Cons:

  • "Pumpkin pie was a little better, but still lacked flavor."
  • "The cake was dry, and looked like it was decorated in a rush."
  • "The red velvet cake seemed naked and the sides were dry since there was no icing on the sides."
  • "There was a rusted nail baked into my carrot cake."
  • "Fake raspberry in the cheesecakes, undercooked hummingbird layers."
  • "Cupcakes were dry and the cookie was crumbly."
  • "Horrible tasting cheesecake it was frozen and the red velvet cheesecake tasted sour and acidic."

Value for Money

Pros:

  • "Cake slices are on par for Manhattan $5+, but they are massive and can be shared or split into multiple meals."
  • "You get a big slice for a great price very tasty."
  • "10/10 will definitely be back."
  • "All desserts were delicious and affordable."
  • "They were the best priced for the size of the cake."
  • "The sweetest employees and a big variety of cookies, cakes, and bars!"
  • "Delicious birthday cake! 9” perfect for 15 people. Everyone loved it!"

Cons:

  • "I scheduled it in advance for delivery at 8:30pm the NEXT DAY. Buttercup Bake Shop waited more than 24 hours after I placed the order and CANCELED IT without explanation."
  • "Be cautious if ordering here for a special occasion! I'm a long time customer and ordered my daughters birthday cake from Buttercup. I ordered it online a week before and the store was CLOSED when I went to pick it up at my designated time."
  • "I ordered six dozen cupcakes for a very important event, and they never showed up with the delivery."
  • "I custom ordered a Mother’s Day cake and when I went in for pick up I picked up 6 cupcakes and another small cake everything was stale, we had to throw everything away."
  • "Now normally when I go to the bakery to get a slice of cake they give you a Healthy looking 3 layer slice but when I received my cake yesterday it was a 3 layer but half that size...the cake was tilted it looked like something I just made at home."
  • "Extremely dissatisfied with their customer service and operations as I have consistently made contact with them about my order but I have not heard anything from them to amend my incomplete delivery order."
  • "Stuffed the cake in a small box and squished it down."

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