Vecchia Nuova Reviews Summary

Food Quality

Pros:

• "Delicious pizza with fresh ingredients right from Italy."
• "Blown away by the quality of the food. Real experience of Italy when you go here."
• "The pizza was awesome. The dough was delicious, and the pepperoni tasted so authentic."
• "By far the best authentic pizza in the area."
• "This is the best pizza I've ever had!!!"
• "The limone pasta is simple, elegant and the best pasta dish I have ever gotten outside of Italy."
• "The Margherita pizza was wonderful, the crust had a perfect crispy outer shell with a nice inner chew. The cheese and sauce was delicious."

Cons:

• "I've been here twice with my friend and both times my pizza was burnt."
• "The pizza is ok, although it is flash cooked next to the wood fire resulting in really floppy slices."
• "The pizza is very chewy and tasteless."
• "The crust was not cooked all the way through. The flavor was good just gummy."
• "Ants were in the bottom pizza that was on the ground."
• "Second, instead of the thin crust being delicious and crispy it was soggy and floppy."
• "As we dug into the pizza, we were disappointed in the taste and presentation."

Service

Pros:

• "The atmosphere is warm, the food is excellent, and the service is great."
• "Ella was by far one of our favorite servers in recent years. Courteous, attentive, and knowledgeable."
• "The service and atmosphere are always welcoming."
• "Friendly and accommodating service, especially when dealing with a young child."
• "Not only was the pizza outrageously good but the service is one of a kind."
• "The owners and team are wonderful and take care of their patrons."
• "Absolutely phenomenal pizza, made in literal seconds, and incredible ownership and attentive hospitality."

Cons:

• "It was supposed to have a lemon aioli that was missing, when we mentioned it to a passing server (not our main server) she said oh I'm sorry and left with not attempt to rectify the situation."
• "This establishment does not have ANY STAFF wearing masks while greeting, serving or cooking!"
• "The girl at the front is so slow to deal with and very rude too."
• "We waited for 25 minutes but a guy who worked there was on a power trip and kicked us out."
• "We’ve had awful service repeatedly. Slow, forgetting things, and honestly just bad."
• "Staff are nice people but lack training in service which made us feel uncomfortable."
• "When I went to pick up my take out, half the staff was either not wearing a mask or wearing their mask incorrectly."

Value

Pros:

• "Worth the $. Please don’t change a thing! Menu is perfect."
• "Also comes out fast - only takes a few minutes to cook in their wood fire oven - and at a good price."
• "Feel very fortunate that this place is so close to us because when it's this good you're happy to have a local place like this in your backyard."
• "They don't have an expansive menu but everything they have is great and worth every dime."
• "Great food and super friendly staff, this has become my go-to for pizza in Phoenixville."
• "Love their pizza and clams in red sauce."
• "This is arguably the best pizza I've ever had and for sure the best pizza in Phoenixville."

Cons:

• "Overall to spend $17 for spaghetti and a single meatball is outrageous."
• "The prices are high for thin, personal sized pizzas that don't really fill you."
• "Be very careful if you order extras or anything different than what is exactly on the menu. You could feasibly go in for two to three pizzas and pay 50 to $70."
• "First, the pizza was way overpriced - $21.00 for a 12 inch pizza with no meat???"
• "Called to place an order and was put on hold for 6 minutes and no one answered."
• "The next time I called just to order a pizza the guy picked up and said they were really busy and I asked for a large pizza with thin crust and his response was “we don’t do sizes, they only come in one size and the crust is the way it is”."
• "Nice place, great wood oven pizza, but they always close early."

Atmosphere

Pros:

• "Cozy and perfect for any date night. BYOB works beautifully."
• "Everyone is friendly; great neighborhood spot on Bridge St."
• "They have an intimate open dining area or you can enjoy the weather and Phoenixville revelers with open air dining."
• "Great service, friendly staff and cozy atmosphere."
• "Interesting selection of non-pizza menu items. Really good salads. Attractive and comfortable interior. Recently renovated."
• "Great atmosphere! Nice cozy little place with a beautiful pizza oven."
• "The service is as warm as any Italian family at home....a pleasure treasure..."

Cons:

• "It felt weird and tense."
• "This is not the way to run a business. You do not threaten or scream at your employee ESPECIALLY while your establishment is still OPEN and customers are still inside."
• "It's a little small though so you may have to wait in line during weekends."
• "Terrible service for a family business."
• "The space might be little bit tiny but the waitress are very nice and friendly."
• "As we dug into the pizza, we were disappointed in the taste and presentation."
• "I ordered margarita pizza but I felt like they just gave me a plain pizza."