Liberty Bagel Cafe Reviews Summary

Customer Service

Pros:

• "Very Friendly people, delicious food and amazing prices."
• "The staff was friendly and good service."
• "Amazing customer service."
• "Staff was friendly."
• "Super friendly employees who take time to greet you by name!!!"
• "Oh, and the staff is so friendly!"
• "And their customer service is impeccable top notch!"

Cons:

• "The lady at the counter has absolutely not one care in the world that there’s an open hot sandwich sitting on the counter waiting to be wrapped."
• "The customer service is mediocre."
• "Customer service was fine but the food and communication.... horrible"
• "The new guy running the show definitely needs someone with him to help him out."
• "Ever since the new owners have taken over things have gone down hill."
• "The service use to be superb and quick... None of that is the same."
• "The woman working the counter named Rita is the single rudest most disgusting person I’ve ever interacted with."

Food Quality

Pros:

• "Always had good bagels always busy so you know the food is good."
• "I had the best bagel this morning (Poppy seed bagel toasted with egg, cheese, and hash brown)."
• "Great bagels and great prices! Delicious veggie cream cheese!"
• "The food was delicious and cheap."
• "Everything here is fresh and never frozen."
• "The food was delicious and cheap."
• "The bagels are literally perfection, the breakfast sandwiches are always perfectly cooked with the perfect amount of meat/cheese/egg."

Cons:

• "Ordered Greek salad with chicken, the chicken was dry and overcooked and made with iceberg lettuce not romaine."
• "Today got an egg sandwich plain bagel was stale."
• "The bagels do not taste how they use to, they are very dry now."
• "They continue to give me incorrect orders."
• "Absolutely disgusting. New owners have completely trashed the place."
• "The food quality had changed, the prices went up & the size of the food went down!"
• "The last couple of time that I had gotten food from there my homefries were a mixture of old, soggy, sour potatoes mixed with fresh potatoes."

Management and Ownership

Pros:

• "They recently updated their POS system to Toast which makes it easy for you to see your exact order, get emailed/ or text receipt (consistent prices now) and they have a rewards program."
• "Ordering on the Toast app is really quite helpful and their morning hours are great."
• "The prices are quite reasonable compared to other stores and the food and options are really great."
• "Price is economical and the environment is welcoming."
• "They added a tea bar that will satisfy any flavor preference."
• "This is a must for breakfast. Great local place."
• "The owner is always there greeting customers and ensuring everyone’s food came out to their preferred standard."

Cons:

• "I guess all good things come to an end since original owner so everything has never been the same."
• "The owner stated that they were very busy. But yet, everyone that did a walk in order got there orders before I did?"
• "Ever since the new owners have taken over things have gone down hill."
• "Used to be a top dining choice in town. Especially for breakfast. But it seems to be going under new management/ownership and I see a lot of disorganization in my last visit."
• "This once amazing bagel shop has gone plummeting downhill ever since the new owner took over."
• "His micromanaging is definitely insane."
• "The service use to be superb and quick... None of that is the same."