Max's Steaks Reviews Summary

Food Quality

Pros:

• "Max’s is sooooo damn good, so delicious!!"
• "Food was delicious."
• "The cheesesteak was great. Wasn't doused in grease and had wonderfully proportioned flavors."
• "These Cheese steaks are so so gooooood. I got the small one and it was filled with flavor, meat and cheese."
• "The cheesesteak sub was pretty good. It had crazy cheese like I like it."
• "Food was great, taste amazing and very very juicy."
• "The steak is juicy and flavorful, and the cheese is melted to perfection."

Cons:

• "Their steaks are good, however, they used to be better... Especially since the price does not reflect the mediocrity of the cheesesteak."
• "Steaks was tough didn't have Mayo, wasn't seasoned enough."
• "I experienced the most downfall cheesesteak that I can order from Max it tasted like dog meat my throat was itchy tasted like the meat was soaked in vinegar or the meat was old."
• "The meat was mushy and no flavor."
• "There was no flavor or seasoning. It was just meat and whatever topping."
• "However my Philly cheese had no cheese, raw onion and pepper when I asked for cooked."
• "The meat tastes funny it used to be good there the cheesesteaks cheese don’t be melted it’s not the way it used to be."

Service

Pros:

• "Cashiers were friendly and helpful."
• "The service was fast. The staff had good customer service."
• "Service was great; the guy preparing it even remembered that I asked for sweet peppers when I forgot."
• "The staff was friendly and offered the new customers suggestions."
• "The cooks were attentive to the order and all staff were friendly."
• "The staff made all the patrons feel welcomed."
• "Very friendly service. I was there after 7pm and was served very quickly."

Cons:

• "That cashier with blonde hair is the rudest person that I have ever encountered working 'CUSTOMER SERVICE.'"
• "Employees definitely not welcoming and that lady at the register is definitely not the type to work with the public."
• "The grill person was real nasty towards me."
• "The cook was rude and disrespectful."
• "Good food, but the entire staff is rude. No one speaks, including the owner."
• "Horrible customer service. I came to pick up food in the pouring down rain and was told by line staff since their shift is changing in 15 minutes That I couldn't place an order."
• "Horrible customer service, the cashier's attitude stinks."

Atmosphere

Pros:

• "Don’t let the neighborhood scare you, people were very nice and friendly."
• "There is a bar/club connected so you can take your food inside and enjoy the music, drinks and adult atmosphere."
• "The business is absolutely homey, the staff are amazing (and hilarious) and the atmosphere is electric!"
• "The attached bar is chill and a great place to sit, eat and drink something to wash down all the food."
• "The place embodies Philly as a city."
• "The atmosphere is very neighborhood, from the staff to the music to the customers."
• "The music and vibes were on point."

Cons:

• "Surrounding area looks dangerous"
• "Atmosphere a bit rough."
• "Definitely not a great atmosphere to come in and hear the curse words every which way."
• "It seemed a bit unsafe. The smell of weed outside and inside the 1st entrance was ridiculous."
• "It's in the hood, not a place I'd want to bring my wife or kids."
• "This spot is in one of the most dangerous areas in Philadelphia with lots of street vendors around trying to sell small items and locals will spot an outsider from miles away."
• "The biggest thing was the people in the bar area that were screaming at the top of their lungs about who knows what."

Price

Pros:

• "It's worth every dollar and the time you may have to endure standing in line."
• "It is two full size steaks. So worth it."
• "Unlike most places who charge too much for tiny hoagies, the price is right for the size."
• "The subs are also HUGE! And for only $20. Feeds two people easily."
• "A bit pricey but worth every damn dollar!"
• "Once I got the sandwich I definitely got more than what I paid for... sandwich was great.. good flavor."
• "Fantastic philly cheesesteaks... decent pricing."

Cons:

• "Ordered a large sandwich and it was $19. No idea why it was so much."
• "Their steaks are good, however, they used to be better... Especially since the price does not reflect the mediocrity of the cheesesteak. 21 dollars, I mean it’s not, not good it’s just not worth it."
• "Sub cost $27, overpriced for a sub."
• "They have people standing and waiting outside for hours just for a basic sandwich."
• "We were overcharged $5 but didn’t even argue because the customer service was a 0/10."
• "Not a good experience and over charged me for extra cheese that they didn’t even put on my sandwich an extra $7 dollars."
• "Unfortunately, I didn't realize until later that we were overcharged."