Tony's Restaurant & Pizzeria Reviews Summary

Customer Service

Pros:

• "The girl at the counter was friendly and thorough."
• "The staff was very courteous and accommodating."
• "Service was counter service young lady was very helpful and polite."
• "Staff at the first location was friendly."
• "Staff at the second was friendly."
• "Friendly delivery driver."
• "The man who greeted me (Tony?) took my order and put a rush on it because he understood."

Cons:

• "Unacceptable customer service."
• "The attitude and tone was beyond what I’ve ever experienced at a food establishment."
• "Waitress wrote down the wrong toppings for our pizza, then the cook (or owner) in the back gave my girlfriend attitude and some back talk."
• "The person who picked up the phone tonight is a terribly sarcastic SOB."
• "Really terrible customer service."
• "When I called to speak with the manager I was asked to please hold but was never put on hold."
• "The girl basically held the phone in her hand while having a conversation with co-workers so I could hear the entire conversation."

Delivery Service

Pros:

• "The delivery is always HOT (on point)!"
• "They have on time delivery service to the Leisure Lands up near Otter Lake!"
• "The pizza finally arrived it was hot."

Cons:

• "I ordered from them on Friday night. They never came to deliver my food."
• "Ordered a pizza and waited 2 hours, calling over and over."
• "Delivery can easily take TWO HOURS and then you receive the cheese on the box and not in the pizza!"
• "We ordered at 6:57pm it’s now 10pm waiting to feed our kids no one ever came to deliver."
• "Ordered for 6 PM never heard from the restaurant it is now 10 PM and they charge me for the food but never delivered."
• "Delivery driver pulls out in front of people, cuts people off & speeds through residential neighborhoods."
• "The pizza took an hour to arrive, when we called we were told that the driver had a flat tire."

Food Quality

Pros:

• "Wow!!!! This was the best Italian food we ever had!!"
• "This place has real Italian food just like grandma made I am Italian and from New York so I know real Italian food this place is it great food and grate people what more can you ask for."
• "The sauce has a really good flavor, the 'light cheese' was perfectly 'light', and the toppings were well spaced and plentiful."
• "The quality of the ingredients is outstanding."
• "Best cheese pizza I have had since moving from Brooklyn."
• "The pie arrived hot and fresh, and delicious."
• "Their chili tai wings are amazing and their garlic knots are PERFECTION!!!"

Cons:

• "Worst food ever .... chicken parm was burnt and cold pizza was old and cold will never go there again."
• "Got order completely wrong and didn't send 3 orders of garlic bread that were supposed to come with each dinner."
• "The pizza was dried out & the dough was crunchy."
• "My pizza and wings were so salty I was unable to eat the food."
• "The pizza was not great. Crust tasted like cardboard."
• "The pizza which had no more than 2 toppings on each slice and was also burnt on the bottom."
• "Pizza was over priced ($30 for a large pie)."