Westway Diner Reviews Summary

Category: Diner New York

Address: 614 9th Ave, New York, NY 10036, USA

Phone: +12125827661

Rating: 4.4
based on 249 reviews.

Service

Pros:

  • "Service was great."
  • "Prompt service. Very courteous folks."
  • "The staff are very attentive, true professionals."
  • "Service was prompt and while the food was good, hot, well made, it could have been a bit more seasoned."
  • "The service was quick, friendly and professional."
  • "Service was very quick and the staff were friendly."
  • "Service was amazing and waiter so nice!"

Cons:

  • "The waitress was not service-minded at all. We didn’t feel welcome at any time."
  • "Our waitress was harsh, and with the worst attitude she could have with customers."
  • "Staff- morning time but employees tired."
  • "Our waitress wasn't super kind at all."
  • "I didn't see our server for a while and when I asked for a coffee refill, he seemed bothered by my request."
  • "Most of the staff are friendly but there is one rude woman who works here - you'll know who she is when she serves you."
  • "Waiter didn't give us much time before asking for our order and wasn't overly polite or friendly."

Food Quality

Pros:

  • "Great food, great prices."
  • "We had eggs with bacon/sausage and pancakes, it was delicious."
  • "Food was delicious. We got salads, wrap, burger and chicken tenders."
  • "The lamb gyro was delicious.... it was moist and perfectly seasoned."
  • "The food is your everyday diner food but one notch above all other diners."
  • "The food was amazing."
  • "The food is fresh and tasty."

Cons:

  • "The food quality at this restaurant did not meet my expectations. The pancakes were quite dry, and the sandwich was awful."
  • "Pancakes were super dry, Benedict have bread yesterday (not fresh-not chewy)."
  • "The food remains decent, but considerably over priced."
  • "Ordered corn beef hash! Worst I've ever seen, had or tasted!"
  • "The sandwich and chicken was beyond dry."
  • "I ordered avocado toast with eggs which were served 'COLD,' even after they were sent back to be reheated."
  • "Ordered an omelette on a slow day and found a baby roach inside."

Atmosphere

Pros:

  • "The atmosphere is amazing."
  • "It's a classic American Diner. The menu was full of variety for every age."
  • "One of the few true diner(ing) [lol] experiences left in New York City's Theater District with a warm feeling, attentive service and friendly, patient staff."
  • "The atmosphere was very friendly and I could feel the holiday spirit in the air."
  • "Such a great and friendly vibe inside."
  • "The vibe was totally chill and laid back."
  • "A homely and lively atmosphere serving comfort food."

Cons:

  • "The place is okay, but everything about the place including the waiters are average."
  • "The atmosphere is not of a typical diner. Feels more like a restaurant."
  • "Unfortunately, the short guy at the front that seats people was extremely rude."
  • "Normally when the food and service are incredible I'd rate 5 stars, but felt like the atmosphere was a little off, the lady behind the counter was less than approachable barely spoke while paying and just brought down the vibe of an otherwise incredible breakfast."
  • "Just be advised, the tables are extremely close together. If you struggle with close spaces this may be difficult for you."
  • "It's not fancy, or trendy. You won’t get good instagram photo there, but it’s warm and inviting."
  • "The atmosphere of this place is a little modern and almost upscale."

Price

Pros:

  • "The total price for the meal was only $11.53! I would definitely come back."
  • "For quality-value ratio, it’s 5-stars."
  • "The price is good and they don't rush you to eat."
  • "We also noticed that the prices were considerable better than other places too, which makes it a bonus."
  • "The price was superb. Better than places that charge twice the price."
  • "It's so cheap for New York prices."
  • "A great meal for under $10."

Cons:

  • "The only downside was that they aren't in compliance with current NYS laws regarding credit card pricing vs cash prices."
  • "Went there for breakfast having high expectations due to positive reviews and recommendations on reddit. Ended up being a quite basic place with greasy food and unreasonable add-ons of 3% to the final check like credit card fee."
  • "They charged me $6 for a side order of bacon when it was supposed to be included with my meal."
  • "2 plain pancakes? $10."
  • "Cheap too, little over $40 for 2 breakfasts 2 drinks and 20% Tip."
  • "In the cowboys wrap I've found a bolt washer. As an apology the waiter gave me a 20% discount. But any way it's unacceptable."
  • "They give you coffee and water, but mind you will be charged for this."

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