Address: 1000 Hurley Mountain Rd, Kingston, NY 12401, USA
Phone: +18453400552
Rating: 4.6
based on 140 reviews.
Customer Service
Pros:
"Great customer service! Knowledgeable staff and willingness to help."
"Dave was so helpful and took the time to go through every piece of gear I needed thoroughly."
"The staff was great! A gentleman named Winter set up and let me try a bunch of different rod and reel combos I was interested in."
"They are always willing to share knowledge and teach you about the products."
"The staff is always friendly, helpful and very knowledgeable."
"Super customer service and product support."
"Staff was extremely helpful. Gentleman gave an excellent demonstration and explanation of paddle size."
Cons:
"I live very close to Kenco but I've always driven 45 minutes to Walden to shop at the Thruway Sporting Goods store. It was worth driving that far because the customer service in Kenco is terrible with the exception of Dave in the camping dept."
"Not one person approached me, as I tried to find something in the shoe department. I stood there for 20 minutes looking for someone."
"The two employees in the shoe dept had no interest in helping me out."
"Bought a kayak from Kenco and had it shipped. Was an absolute nightmare getting it delivered. No customer service after the sale."
"When I went to exchange them I would have had to pay half for the new pair because they said they could not resell mine that I wore for 1 day."
"I ordered a kayak online... I sent an email asking where the soft deck was... and have heard nothing back."
"Went in to by a fly fishing rod on a Saturday... I was about to spend $300 on fishing gear and basically was forced to leave."
Product Selection & Quality
Pros:
"Great place if you're looking for kayak's, clothing, hiking shoes."
"These guys are the best in town. Love shopping local anyways, but you'll not find a more dedicated, friendly and knowledgeable staff than the people of Kenco."
"This is probably the finest store in the Kingston/Catskills area for high quality clothing, outdoor goods and knives."
"They have such a great selection of high quality items for our 'outdoor' times. And the staff is always there to help us find just the right fit for our needs."
"Very large selection of high end outdoor equipment, of every kind, for most any sport, for women and men."
"They carry the best clothing, archery, snowboarding, hiking, kayaking, boots and more."
"You will not buy junk here! Quality!"
Cons:
"Prices are a bit high, but you generally do pay more for this kind of stuff."
"Snooty place, overpriced, while I did see some quality items that I thought long and hard buying - ultimately I didn't."
"Very nice selection of apparel, but choice of women’s hiking boots was disappointing and limited."
"Also, they did not have a 1 pair of 36 shorts for men in any brand. I think I found 1 pair and they were 75.00 - Thank you Bill, just out of my price range, but nice stuff."
"Much of the store seems to be focused more on fashion than function, which is disappointing in an outdoors vendor."
"Not one size 11 in slippers. The line was to the back of the store."
"Things are very nice quality, but very overpriced for our area."
Pricing & Sales
Pros:
"They price matched a competitors sale price for me."
"I only purchase items when on sale as the prices reflect the quality."
"Their annual kayak and tent sales are great, and they've the best selection of outdoor equipment in the area."
"Many items at excellent prices, especially with periodic sales and promotions; always have greatly reduced items in the tent and in the mark-down room."
"Prices are reasonable. Also have a room with tons of sale/markdown items."
"They also support the BSA by offering a discount to Scouts and leaders who purchase their equipment there which means a lot to us."
"Ordered Tick repellent gaiters here. They had the best price and they came within a few days."
Cons:
"One of my favorite stores ever, you guys have amazing employees and merchandise. I would give you five stars except your prices are just a little bit too high for the average working person."
"Definitely on the pricey side, but you will pay money for high-quality outdoor clothing knives and other of their vast accessories."
"They advertised a kayak for a set price and set shipping @ $200, but then called me and said it would be $500 and no idea when it would be shipped. Clearly a false advertising scam and a ploy to get your money."
"You pay for what you get, a little more expensive but it's worth it."
"Great store they carry high quality clothing sports equipment so it is a bit pricey but you get what you pay for."
"Good quality merchandise, always."
"Top quality equipment for serious outdoor pursuit that is well priced."