"The (human) gang at Happy Dogs are amazing - they take great care of the pups and genuinely love being with them."
"The staff is very responsive and helpful via email when we have a question or concern."
"The staff is kind, responsive and attentive."
"The staff there is so nice and incredibly responsive with any questions as well via email."
"They are always super responsive, so incredibly helpful, and it's clear they really care about my dog."
"The staff is friendly and responsible - 10/10 recommend"
"The Team at Happy Dogs are always quick to respond and provide information and accommodate last minute requests for overnight stays."
Cons:
"The staff was aggressive towards the dogs pushing and dragging them across the floor."
"Feel like they have no care that we have been quality customer for over a year!"
"Extremely unsafe. My dog has been bitten three times at Happy Dogs."
"In addition to being unsafe, Happy Dogs did nothing to rectify the situation."
"They initially said they would cover the vet bill. When I asked for reimbursement, they said it’s not part of their policy regardless if the staff told me they would reimburse the vet bill."
"Charged me $10/day to 'manage his food' by scooping a bowl of the food that I provided into his bowl then told me he didn't eat his full portions."
"After that **** they charged me $75 for a bath almost two months after our visit."
Facilities and Amenities
Pros:
"I enjoy watching him on the live cam."
"Also price wise compared to other places, happy dogs is definitely more affordable."
"We use the drop off service which is super convenient."
"They also have cameras, so you can watch your dog playing and having a great time."
"They also offer baths and cameras so you can watch your dog play all day!"
"The contactless drop-off is quick and easy."
"They have a patio (rare in NYC!) where the pups can spend some outside time during the warmer months."
Cons:
"The space was dirty with no places for the dogs to rest or sleep."
"The latest causing her ear to be split in half down the middle and requiring stitches."
"The dogs looked scared, had their tails between their legs, and some were cowering and hiding."
"Given that, we doubt the staff actually take effort to look after the pups at the facility and we will not return."
"After a week of waiting for the video, they said the attack was off camera, and that they can’t send me the video due to internal policy."
"The staff said they didn’t notice until we went to pick her up."
"I have never been in this store and I never will I'm just doing this review so Google maps will stop reminding me to review this place."
Value and Convenience
Pros:
"Also it’s so conveniently located to me."
"It's no-fuss, no frills, but I love being able to watch him on the camera and it's the most affordable option in the area for long-term subscription packages."
"Our Dog Zoey absolutely loves going to Happy Dogs. The people there are great and being able to get her a bath while she is there is wonderful."
"Its the most affordable deal I have seen in the city and Westchester."
"Happy Dogs is super convenient, and it gives me peace of mind to know that I can drop him off there anytime if I need to be out for a while."
"For any dog owner looking for a daycare or boarding facility in Manhattan, I highly recommend Happy Dogs."
"We love Happy Dogs! It’s so affordable, and they offer touch-ups and discounts on boarding, which is a huge deal for us."
Cons:
"The only downside is the more limited weekend hours."
"After that **** they charged me $75 for a bath almost two months after our visit."
"The latest causing her ear to be split in half down the middle and requiring stitches."
"The staff said they didn’t notice until we went to pick her up."
"I have never been in this store and I never will I'm just doing this review so Google maps will stop reminding me to review this place."
"Given that, we doubt the staff actually take effort to look after the pups at the facility and we will not return."
"After a week of waiting for the video, they said the attack was off camera, and that they can’t send me the video due to internal policy."