City Tails NYC Reviews Summary

Category: Dog day care center New York

Address: 55 Leroy St, New York, NY 10014, USA

Phone: +13479074345

Rating: 5.0
based on 105 reviews.

Staff and Service

Pros:

  • "Joel and his team at City Tails have been such a saving grace for us and our pup!"
  • "They take great care of all the dogs (playing / walks / feeding / etc) and send you pictures and videos throughout the day."
  • "They are hassle-free, reliable, flexible and just plain nice."
  • "The communication with Joel is so easy and he is incredibly responsive."
  • "Joel + team are incredibly responsive, flexible and attentive to me as an owner."
  • "They are super flexible in terms of scheduling, drop off and pick up."
  • "The team is very accommodating on any last minute changes you may have, and the walkers are so friendly."

Cons:

  • No cons mentioned in the reviews.

Care and Affection

Pros:

  • "After a day of day care he’s so tired and happy."
  • "They truly care about the dogs, from the children who play and walk them to the staff who care to their needs."
  • "All of the CityTails team makes their dogs (and more importantly, their owners) feel like they are the most important dog in the world!"
  • "It's wonderful not having to worry about whether my dog is being properly cared for."
  • "City tails truly cares about your pup."
  • "The people who work there really care about the dogs and take excellent care of them!"
  • "Everyone on staff not only loves dogs but has been coached by a respected dog trainer."

Cons:

  • No cons mentioned in the reviews.

Facility and Cleanliness

Pros:

  • "The facility is spotless and cheerful, and Lenny always comes home smelling great."
  • "The facility is clean and the employees have such great energy."
  • "Their facility is sparkling clean, which as a trainer to a lot of new puppies, is crucial to ensuring these young pups stay healthy, while being able to socialize safely."
  • "The facility is beautiful, spacious, and clean!"
  • "The daycare is super clean, the employees are incredibly caring (they even send pictures) and the scheduled walks are always on time."
  • "The space is clean and bright, and they send pictures and videos throughout the day."

Cons:

  • No cons mentioned in the reviews.

Community and Family

Pros:

  • "The best part is that they value the consumer and dogs as family."
  • "They treat you like family and that’s what our pets are!"
  • "You can definitely tell it’s a family-run business and the dogs are being treated like their very own."
  • "It’s not only helped us train and socialize her, but it’s also introduced us to our neighbors (who are now our very close friends)."
  • "City Tails is a small, family run business that knows every client and their dog, which is so hard to come by in NYC."
  • "A family-owned business with the kindest, most patient employees."
  • "In a city where family-owned and neighborhood businesses seem to be disappearing, City Tails makes owners and dogs feel like they are a part of the family."

Cons:

  • No cons mentioned in the reviews.

Reliability and Trust

Pros:

  • "Five stars doesn't do justice for the experience I had with City Tails."
  • "I couldn’t have more trust in the City Tails team!"
  • "City Tails is a very professional and reliable resource."
  • "Joel is so responsive, organized, and trustworthy, and cares for our pup as if he were his own."
  • "City Tails has exceeded my expectations in every way and I will never leave my puppy with anyone else!!"
  • "I trust my dogs walkers entirely."
  • "The entire team is excellent, trustworthy, reliable and flexible."

Cons:

  • No cons mentioned in the reviews.

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