"Joel and his team at City Tails have been such a saving grace for us and our pup!"
"They take great care of all the dogs (playing / walks / feeding / etc) and send you pictures and videos throughout the day."
"They are hassle-free, reliable, flexible and just plain nice."
"The communication with Joel is so easy and he is incredibly responsive."
"Joel + team are incredibly responsive, flexible and attentive to me as an owner."
"They are super flexible in terms of scheduling, drop off and pick up."
"The team is very accommodating on any last minute changes you may have, and the walkers are so friendly."
Cons:
No cons mentioned in the reviews.
Care and Affection
Pros:
"After a day of day care he’s so tired and happy."
"They truly care about the dogs, from the children who play and walk them to the staff who care to their needs."
"All of the CityTails team makes their dogs (and more importantly, their owners) feel like they are the most important dog in the world!"
"It's wonderful not having to worry about whether my dog is being properly cared for."
"City tails truly cares about your pup."
"The people who work there really care about the dogs and take excellent care of them!"
"Everyone on staff not only loves dogs but has been coached by a respected dog trainer."
Cons:
No cons mentioned in the reviews.
Facility and Cleanliness
Pros:
"The facility is spotless and cheerful, and Lenny always comes home smelling great."
"The facility is clean and the employees have such great energy."
"Their facility is sparkling clean, which as a trainer to a lot of new puppies, is crucial to ensuring these young pups stay healthy, while being able to socialize safely."
"The facility is beautiful, spacious, and clean!"
"The daycare is super clean, the employees are incredibly caring (they even send pictures) and the scheduled walks are always on time."
"The space is clean and bright, and they send pictures and videos throughout the day."
Cons:
No cons mentioned in the reviews.
Community and Family
Pros:
"The best part is that they value the consumer and dogs as family."
"They treat you like family and that’s what our pets are!"
"You can definitely tell it’s a family-run business and the dogs are being treated like their very own."
"It’s not only helped us train and socialize her, but it’s also introduced us to our neighbors (who are now our very close friends)."
"City Tails is a small, family run business that knows every client and their dog, which is so hard to come by in NYC."
"A family-owned business with the kindest, most patient employees."
"In a city where family-owned and neighborhood businesses seem to be disappearing, City Tails makes owners and dogs feel like they are a part of the family."
Cons:
No cons mentioned in the reviews.
Reliability and Trust
Pros:
"Five stars doesn't do justice for the experience I had with City Tails."
"I couldn’t have more trust in the City Tails team!"
"City Tails is a very professional and reliable resource."
"Joel is so responsive, organized, and trustworthy, and cares for our pup as if he were his own."
"City Tails has exceeded my expectations in every way and I will never leave my puppy with anyone else!!"
"I trust my dogs walkers entirely."
"The entire team is excellent, trustworthy, reliable and flexible."