Alfa Romeo at Ramsey Reviews Summary

Customer Service

Pros:

• "Luigi was not at all pushy and the whole process was problem free."
• "Tony greeted us as if he was welcoming us to his home and served us coffee."
• "Our salesmen Anthony was great as was the general manager and the finance manager."
• "Not only did the receptionist greet me with a smile, but my salesman was excellent."
• "Bradley made everything such a smooth transition from beginning to end."
• "Frank Gizzi was exceptional in helping me find the perfect car, at a great price."
• "They treat you like family and never disappoint!"

Cons:

• "His questioning why we weren't considering a Kia instead of an Alfa Romeo for the lease payment we're seeking was very insulting and demeaning."
• "Very unpleasant experience. I call to inquire about a car, the 1st sales rep tells me the car was in the shop for a windshield and brakes."
• "Also, the service department doesn't know how to return calls or call back."
• "I wish I never bought a FIAT........"
• "Typical Jersey attitude, hung up the phone at the end with a grunt."
• "The lady who picks up the phone to make appointments is EXTREMELY rude!!!"
• "The service woman was wholly unpleasant on the phone."

Sales Experience

Pros:

• "It’s my second purchase from the dealership and both were great."
• "The whole experience at Ramsey Alfa Romeo Fiat was great. The sale person was very professional and friendly."
• "I negotiated with the sales manager Jesse. They gave me the most on my trade in and discounted my car, I was happy with the deal from the beginning."
• "What an excellent experience working with this dealership! The whole deal took about 2 hours."
• "This was by far, the best experience I ever had leasing a car and would recommend them to everyone!"
• "I would highly recommend Frank and Ramsey Fiat to anyone purchasing a Fiat."
• "Five stars for Alfa Romeo at Ramsey for great pleasure I’ve experienced with my purchase of Stelvio Veloce."

Cons:

• "Average to mediocre sales team. Non-skilled service department, unable to proper diagnose and repair repeated issues."
• "Clearly they do not wish to service Alfa Romeo."
• "Based on the reviews it sounds like they'll kiss your feet to get you to buy the car, and then they'll turn into a toad once the car is sold."
• "So, my experience trying to have my Alfa Romeo serviced at Ramsey has been less than stellar to say the least."
• "When I called to report the thumping and the check engine light, I asked for an appointment ASAP... no real effort was made to solve my problem."
• "I stopped in last week, met with Anthony and test drove the Stelvio TI. Anthony was awesome and we were having a wonderful car shopping experience. We started negotiating the lease and almost signed a deal until 'sales manager' Jesse came into the picture and blew it up!"
• "They quoted me $560/mo with about $2500 due at signing... Luigi got mad at me and he unprofessionally told me he and the finance manager didn't want my business."

Post-Purchase Support

Pros:

• "I couldn't be happier car looks like new and they did it gratis!"
• "After six months he is still in touch with me and goes out of his way to make his customers happy."
• "Special thanks to Brad my sales consultant for picking me up at EWR airport and reviewing vehicle functions."
• "Other people such as Chris, the service manager, have also been great."
• "They truly go above and beyond to ensure that the process is easy as possible and their customers are happy."
• "I guarantee you will be thrilled with the experience!"
• "My husband and I came in to lease a new vehicle and I could not have asked for a quicker and smoother transaction."