RP PRIME Steakhouse Reviews Summary

Service

Pros:

• "The service and the food was amazing."
• "Service was fantastic."
• "Service was exceptional and everyone was super friendly and courteous!"
• "The entire table service staff was attentive and supportive."
• "Service was outstanding, the gentleman wear the coat, maitre d I believe was very warm and attentive."
• "The service was impeccable, always in the room taking orders."
• "Our server Egson (hope I spelled that right) was absolutely on point."

Cons:

• "Service was so slow sitting waiting for water, appetizer was cold."
• "Service was fairly slow but they were also fairly busy."
• "Service was very strange to say the least."
• "Service was good but slow."
• "Service was horrible, thus making this place overpriced."
• "Service was subpar at best."
• "We waited over a hour to place our food order."

Food Quality

Pros:

• "The food was top-notch, and the wait staff catered to us like VIPs!"
• "The porterhouse for two was cooked well and very flavorful."
• "Every dish brought out to the table was awesome."
• "Both cooked to perfection and absolutely delicious."
• "Juicy prime aged steaks and succulent seafood highlighted my visit."
• "Every course was delicious: salad, appetizers, Prime rib was cooked to perfection with the mushroom truffle sauce, the sides were tasty, and the desert was on point."
• "Their food was exceptional."

Cons:

• "The food was sub par at best."
• "The rib eye steak needed seasoning and the shrimp scampi was nothing special, a little salty."
• "Most disappointing steak I have ever had at a steakhouse."
• "The Bernaise sauce was inconsistent and flavorless."
• "The ravioli appetizer was bland, and the crab cakes dry."
• "The mac and cheese had no truffle… and they brought out spinach instead of broccoli."
• "The mac and cheese is velveeta... the mashed potatoes were definitely instant... and the creamed spinach had a weird taste."

Ambiance

Pros:

• "Ambiance was good, not great."
• "Great atmosphere."
• "Beautiful outdoor dining experience on a recent weeknight."
• "The outdoor area had a great vibe to it."
• "Decor and ambiance was nice with a relaxing feel."
• "Nice space between tables and it was a nice, clean look."
• "Absolutely Perfect, Ambiance, Service, Quality and Food."

Cons:

• "Our section was chilly and uncomfortable due to the fact that the door was propped open the entire time."
• "Dining area was so loud you couldn't hear each other talk and you had to scream at one another."
• "It was so loud inside you couldn't hear what anyone was saying at your own table."
• "The first thing you notice is a totally different vibe, more contemporary, music playing, and really loud."
• "This place is far from romantic, it's all families with small kids running around."
• "It was so loud we could not hear each other talk."
• "The room is a little loud, but not terrible, you can still have a conversation without raising your voice."

Management

Pros:

• "The restaurant manager went to great lengths to address the issue."
• "The new owner really has made this a whole new restaurant."
• "The owner was very accommodating and made our evening very special."
• "It was nice to see that the restaurant managers were also taking care of the staff and serving and cleaning."
• "The owners are hands on and on top of everything."
• "Since Frank & Patriot took over I can’t get enough of this restaurant they are on top of their game!"
• "Wait staff and managers made great accommodations for my mom's birthday and helped make the whole night extremely smooth."

Cons:

• "The lackluster, impersonal and superficial Response From the Owner just solidifies my poor experience."
• "The biggest failure here is the lack of management involvement and their own preservation of reputation."
• "Doesn’t understand the concept of proper staffing for busy weekend nights."
• "Manager saw we were upset but purposely avoided coming over."
• "Total confusion with the reservation."
• "Very disappointed, I think the owners should go eat at a real high end restaurant and see how things should run!"
• "The waiter was so slow to take our order, had to remind him of drink order."