Texas Roadhouse Reviews Summary

Service

Pros:

• "The service was excellent. Steve the manager was amazing."
• "Our server David was excellent!! Super attentive."
• "The staff is very friendly very professional and very accommodating highly recommended."
• "The food was great, we didn't have to wait to be seated, our waiter was really nice."
• "Our server, Tatyana, was truly amazing. She was really kind and always around when we needed her."
• "The waitress was very knowledgeable and helpful with choices."
• "Our server Ariana needs her own chain of restaurants. She provided over and beyond excellent customer service."

Cons:

• "The server was not. She never introduced herself. Was very rude immediately walking away before we could finish speaking."
• "At every point the service was the worst."
• "Waited for 2 hours. 1 hour at the table, and no one even came to take drinks."
• "The waitress was extremely unprofessional."
• "Also it was very crowded and they did not seem to be following an occupancy limit."
• "The bartender couldn’t answer any of my questions about well liquors or any meal specials."
• "Our waiter was great but the food was awful."

Food Quality

Pros:

• "I orderd takeout, the food was ready when I got there and it was nice and hot."
• "The rolls were amazing as always."
• "The food was top notch."
• "Food was amazing!!"
• "We just got back from perfectly cooked steak, well seasoned shrimp, and delicious baked potatoes."
• "The food is A1. I must say the steak was perfectly prepared."
• "The food was cooked properly and taste great."

Cons:

• "The food was dry and raw it was disgusting and I wouldnt give it to my pet."
• "But don't get the steak tips! I had to spit almost all of the pieces out due to tendons and masses I was unable to chew through."
• "We experienced mouses running back and fourth while we were right in the middle eating our dinner."
• "The seasoned rice was over seasoned and it taste literally like salt."
• "The mac and cheese is box mac and cheese that you add water and mix it and then put it in the microwave."
• "There was so much fat in and throughout the steak and the flavor wasn't great this time."
• "The steaks weren't seasoned well, the bacon potato skins were dry and greasy."

Atmosphere

Pros:

• "Nice Family atmosphere."
• "I love the decor in this place, it brings you back to a farm or barn type of setting."
• "Great place! Great atmosphere, Awesome staff!"
• "Great Atmosphere, food, prices, staff, location, drinks, and a menu that makes it hard to pick from all the possible selections."
• "Pretty cool place to come eat with the family, been here on a Saturday night and Sunday evening and both times the wait time wasn't too bad."
• "Great Family Atmosphere!"
• "The atmosphere is great, the setup from the TVs to Bar and tables and booths perfectly set in the right place."

Cons:

• "Parking in parking garage adds cost and not easy to pay as pay to park machines were not located near restaurant."
• "I have never been to a place where the manager was so racist and never hid it."
• "The management is very unprofessional and unorganized."
• "However, it isn’t as clean as my family and I had hoped. There was trash piled up outside and by the hostess table."
• "They also overcooked my steak. I ordered a medium rare but it’s more like a medium."
• "It kinda turned me off when there was roaches, crawling on the table and near the food."
• "Uncomfortable experience... they only have booths now so I was unable to eat here because the booths were too small."

Management

Pros:

• "The managers are right there working to make sure that all of the tables have everything they want and the food is served as requested."
• "Travis the manager also checked up on us to see how are first time was."
• "The manager came and greeted us and provided us with a free appetizer for our next visit as well as a skip the line."
• "PATRICK the manager is amazing! He is always checking in on us when we visit and making sure we are enjoying our experience."
• "WENDY LIZ & KARLA took care of all our needs. With A smile."
• "The manager even greeted us and invited us back."
• "PATRICK the manager is amazing! He is always checking in on us when we visit and making sure we are enjoying our experience."

Cons:

• "I have never been to a place where the manager was so racist and never hid it."
• "The management is very unprofessional and unorganized."
• "Manager should rethink his seating layout and make room for regular tables and not just have one."
• "After waiting more than 2 1/2 hours I wish I would’ve known this earlier so I could’ve just adjusted my plans. Organized and unprofessional!"
• "Andrea a manger I assume came to the table with a very nasty attitude."
• "What a rude and disrespectful way to handle customer’s complaint."
• "Absolutely disgusting service, manager should be fired."

Value

Pros:

• "Price is very reasonable. Food and drinks portion is big."
• "For a chain restaurant, at a reasonable price, it's actually quite good."
• "Food was on the salty side for my liking but the price and portions were great value. Steak was cooked to perfection and the ribs were delicious."
• "Disent meat for resinable price. Highly recomend."
• "How affordable the meals are."
• "It's not a cheap spot it's well priced and of good quality."
• "You will definitely get your bang for the buck! Quality Food!"

Cons:

• "Most EXPENSIVE steak I ever had."
• "The food was not good at all. I really wanted to like this place but couldn't."
• "The food is really good but a little pricey with most orders starting 10 and 15."
• "For the price of the steak, I expected better."
• "The food was dry and raw it was disgusting and I wouldnt give it to my pet."
• "Food not very tasty. I had steak had to send back because it was like rubber."
• "The food was not as good as our regular location."