Guns & Roses L.L.C. Reviews Summary

Customer Service

Pros:

• "Michelle and Joe were very helpful during the buying process."
• "Joe has always done the right thing by me and makes you feel welcome better than any other shop I have been to in Toms River."
• "Their customer service is unmatched and made me feel at home from the beginning."
• "As soon as you walk through the door you are instantly welcomed and made to feel like family."
• "Joe and his employee have a wealth of knowledge on guns and they take their time answering all questions for their customers."
• "They handled our daughter Amy's first official pistol purchase with the utmost courtesy, knowledge and respect."
• "Staff is extremely friendly and helpful and Joe goes out of his way to coach, guide and help make the right choices."

Cons:

• "I was mocked for my long hair, told I look like a serial killer."
• "Extremely poor customer service....I called ahead to ask about their used selection..was told they had a rifle I was looking for. When I arrived I waited patiently for service after introducing myself."
• "He didn't know what he had...instead of listening to me..he thought it best to tell me why I was wrong."
• "This has to be the saddest excuse for a gun store ever! In August I ordered a Tiffany blue Glock, they didn't have one in stock but said they could get one in 2-3 days and they could send it out to be cera-coated. Three weeks later I still had no gun."

Pricing

Pros:

• "Joe did give me an excellent price (compared to the online megastores)."
• "Prices were on target."
• "Not to mention great prices that don't go up unnecessarily."
• "Great prices and service. Stock is always changing so if you're looking for something stop in when you're in the area."
• "They always have used guns at great prices."
• "They always do their best to get the best prices and get me what I'm looking for."
• "First, the inventory and prices were better than other gun shops I visited."

Cons:

• "None of the guns are priced..you have to ask to see anything and then ask for a price.. I'm not a fan of game playing with a customer. Prices should be posted."
• "When I went to him he gave me a $450. Rifle and told me he wasn't going to honor the other $350."

Shop Atmosphere

Pros:

• "Great place to go... Very good environment the owner was every knowledgeable."
• "One of the best retail experiences I can remember."
• "Phenomenal in every way with a great selection and even better people!"
• "Love going to Guns n Roses Gun shop, great friendly/family feeling vibe every time, the barber shop of Gun shops."
• "A Great Sense of Humor and Great Customer Service makes this shop a very refreshing place of business."
• "Shop is clean well organized /stocked and inviting."
• "The store has a relaxed, friendly atmosphere!"

Cons:

• "Turnaround time was a little longer than I would have liked."

Knowledge & Expertise

Pros:

• "Joe is extremely knowledgeable and unbelievably helpful."
• "Both owners are very knowledgeable, and know their stuff when it comes to firearms."
• "Not only is Joe knowledgeable about the laws, the stories and history he has about some of the firearms that have gone through his store are amazing."
• "Joe spoke to me about gun safety and guided me in the purchase of my gun."
• "Joe is very personable and has plenty of knowledge about the guns and the history to back it up."
• "Highly recommend this shop..the owners are knowledgeable and very helpful."
• "They're both extremely knowledgeable and have no problems sharing their knowledge with you."

Cons:

• "I suggest you ignore him."
• "Joe can be an a-hole at times but I like the man..he's a straight shooter that likes to bust balls."