H Mart Philadelphia Reviews Summary

Food Court

Pros:

• "The food court is amazing. The prices are a bit inflated but the serving size is large and the food is delicious."
• "There's a tiger sugar in the food court. Enough said."
• "The food is amazing at the food court – there is lots of variety and fast service during busy times."
• "Their food court is AWESOME! There are so many great foods and drinks to try!"
• "I'm obsessed with this food court! There are so many amazing options."
• "The food court is really great - plan to have lunch here! I recommend the ramen."
• "Food court has ramen noodle joint that is excellent plus many other choices."

Cons:

• "The reason I give 4 stars is because I had some issues with the receptionist from the Pelicana store at the food court. She is unkind and shows inappropriate attitude when handling customers."
• "Although the produce is fresh... the attendants at the fresh fish counter are slow to take orders sometimes and occasionally grumpy."
• "We tried the food court for the first time today... The broth doesn’t have much taste to it except very salty."
• "However, the food court isn't as good, and the meats+tofu and vegetables are overpriced."
• "Food court was really outdated."
• "Cafeteria food looked amazing but not enough tables to sit."
• "I was harassed for bringing in my own bags... I'm not sure why I was targeted, but today, I spent $250 there, and I was treated like a thief."

Customer Service

Pros:

• "Customer service is great and the staff are very kind, especially in the food court."
• "Highly recommend as the choice and value is fantastic and the staff is inviting, informative and friendly."
• "The customer service is awesome too! Can't wait to go back!"
• "The customer service ladies are extremely polite, professional, and great at their jobs!"
• "Everyone’s friendly."
• "The staff is very accommodating and will help when asked or some if they see you looking for items."
• "Staff are friendly."

Cons:

• "They sold me bad wild tiger shrimps and bad flounder fish."
• "No respect to me. No respect to you."
• "Customer service is the worst and rude."
• "The lady who answered the phone was very rude and didn't give me an appropriate number to corporate and also lied about the location of the manager."
• "Very frustrating to not to be able to get any help from everyone that works there."
• "Sometimes the workers are very rude to you if you're trying to to locate an item."
• "No response is very rude and you should explain to your customers what is going on."

Cleanliness and Organization

Pros:

• "Great Korean Grocery store... the store feels clean and provides a great atmosphere."
• "The store is really clean and organized."
• "I had no idea this one was so modern and big and clean."
• "Always **extremely clean** with tons and tons of options unavailable at other places."
• "Everything is so **neat and clean and organized**."
• "This H-mart is **clean, well-stocked**, and impressive with a variety of tofu options."
• "The cleanest, most organized H Mart I've been to!"

Cons:

• "However, the seafood department and cashiers consistently calculate items wrong and over charge you."
• "I just went to this store to return a box of unopened red ginseng I purchased last week. The customer service woman pointed me to the sign on the side of their kiosk which stated that the store is not accepting any returns due to the Covid-19 pandemic, and that these signs are prominently posted everywhere. She was quite rude about it as she admonished me that I need to be very careful before making a purchase."
• "3 HAIRS in one container of spicy anchovies. disgusting and shameful."
• "Dirty! Dirty! Dirty!."
• "Sometimes they sale wrap covered bad condition veggies, skin looks like fresh."
• "I bought the flounder in the seafood market and when I cooked it, it had a parasite in the fish and I almost threw up, the smell was horrid."
• "Though I wish they would stop carrying the escolar (labeled white tuna) since it can give people painful oily diarrhea."

Product Variety and Quality

Pros:

• "H Mart has unique variety of noodles, seasonings, and drinks."
• "Huge, extensive produce section."
• "The selection of beef products is also top notch."
• "So much variety on groceries and household stuff!"
• "They have mushrooms that I cannot always find at the local supermarket and tofu. Reasonably priced."
• "The quality of the produce is very high."
• "They carry a lot of Asian food items that others don't carry (like frozen Japanese takoyaki, Taiwanese sausages, or Malaysian roti, etc...)"

Cons:

• "However, I purchased tiger shrimp and some of them were bad. They pick them for you."
• "Bad experience with seafood department, wasted a hundred dollar worth of snow crab legs because it was NOT FRESH!!"
• "They sold me bad wild tiger shrimps and bad flounder fish."
• "Except for the fish smell when you enter, but the fish is all is fresh."
• "Unfortunately, one of our purchases was not so great. I bought the king crab legs and we couldn’t even finish them."
• "Yesterday was a very good day, I went to Hmart and bought a lot of goodies, but then suddenly I got up in the middle of the night and vomited that spicy crab meat kambab that I bought."
• "I'll stick to frozen king crab from now on and not from here."