H Mart Ridgefield Reviews Summary

Category: Korean grocery store

Address: 321 Broad Ave, Ridgefield, NJ 07657, USA

Phone: +12019439600

Rating: 4.3
based on 141 reviews.

Store Atmosphere and Layout

Pros:

  • "This one is way bigger than Little Ferry and Paramus stores. Wide variety of everything you are looking for Asian foods."
  • "They have other small shops like beauty shops and pastry shops inside so it's similar to a mini mall."
  • "This place is huge, no lie you can get lost in here, there's so many nooks and passages that you can pass the same spot twice and suddenly notice a whole other section."
  • "It had everything you can think of and everything was so well organized."
  • "This is one of the biggest Asian market in the area, and probably the flagship store for Hmart."
  • "Super H Mart needs to be experienced! From the great produce to the amazing meat and fish departments, you will find something you like."
  • "Grocery shopping and dinner all under one roof. Authentic Korean food court with huge servings."

Cons:

  • "But once inside, I felt that it was a little too crowded for these times and was quite uncomfortable."
  • "The atmosphere very unwelcoming just know if u are not of Asian descent you will feel like you are sticking out like a sore thumb and they let you know it."
  • "The only real downside is their parking lot which takes quite some time to exit."
  • "Due to volume of customers, parking will not be easy."
  • "The parking lot is janky."
  • "The parking lot isn't great and its in an older building complex."
  • "How come the bathroom is so terrible."

Customer Service

Pros:

  • "The employees are hard working men and women that extend professional and courteous customer service."
  • "The supermarket has helpful and friendly staff."
  • "Workers in the seafood department are super helpful!"
  • "I am glad every staff I met in H-mart always passionate to answer my question about the food displayed and served."
  • "Most of the people are cordial and helpful."

Cons:

  • "A very RUDE cashier (Linda Jung) left a very bad impression."
  • "The customer service rep was rude and extremely unhelpful."
  • "She had a very antagonistic attitude after I politely asked her to remove a pomegranate that she dropped from my purchase."
  • "The cashier Kate Han was extremely rude. She did not understand my question at checkout and did not attempt to help me either."
  • "Elderly lady was very rude as well."
  • "I had a bad experience with the Asian cashier."
  • "This employee is racist."

Product Quality and Selection

Pros:

  • "Their weekly specials are noteworthy. Some exotic items from Korea are often promoted at below the cost."
  • "Looking forward to trying the fish and shrimp next time, which looked very fresh, especially the bar of scoop your own head-on shrimp."
  • "They have everything from Korean, Chinese, South East Asian, especially Japanese groceries."
  • "Awesome Korean-Asian supermarket with an amazing choice of fresh, hi-quality vegetables, fruits, meat, and live seafood."
  • "Everything is super fresh, super high quality, and reasonably priced."
  • "Their fruit is always fresh and with very good deal!"
  • "Their produce and meat is always fresh."

Cons:

  • "The damn thing smelled like AMMONIA after I bit into it UGH, had to throw it all out."
  • "Worms in fruits and vegetable."
  • "There are so many bugs near the produce section…"
  • "Fruits are not fresh."
  • "Bought romaince lettuce the other day and there were at least 5 small dead flies in there."
  • "Got sick to my stomach."
  • "The noodles were not fully cooked and it barely had any sauce."

Shopping Experience

Pros:

  • "Always fun to walk around looking for sale items."
  • "Great shopping. Plenty of car spaces."
  • "Anything you are looking for, they have it!"
  • "Awesome selection of Asian grocery items! And I most especially love that their employees are protected with the right PPE at work!"
  • "Diverse, quality goods at a fair price."
  • "This store is full of great products with great prices."
  • "Love this place and live demos great seafood selection."

Cons:

  • "ALWAYS check your receipt. I ran into a few occasions where the cashiers accidentally scanned and put the wrong price."
  • "Do not buy electronic from here. The return policy is horrible."
  • "Only thing people wearing mask which is good but a lot of people including workers not following social distancing."
  • "Can get the Asian foods I want and not have to go to NYC. Last time I went, I bought one of their grocery bags. Super disappointed the seams are now coming apart."
  • "It seems to me they are not organized well because some items are not in one place."
  • "So this Hmart is not supposed to sell the products because they can’t even handle the problems even though the product is a day old."
  • "If you are buying an item you can find at Shoprite or other American Grocery stores, you are probably paying premium here."

Health and Safety

Pros:

  • "In order to enter the store, the associates asked to measure your temperature."
  • "They give you plastic gloves and check your temperature before going in."
  • "COVID-19 readiness: Temperature check at entrance, Distributing disposable gloves, Expanded interior floor plan, Keeping clean and clear of shelves and aisles, Controlled flow, Separate exit away from entrance."
  • "They even do an infrared temperature check which makes you feel safe."
  • "At the main entrance there is an employee that provides you with disposable gloves and a shopping cart."

Cons:

  • "The fishy smell is too strong, similar to the odor from a regular fish cutting board."
  • "This is disgusting and a HEALTH HAZARD."
  • "During this whole pandemic they had to close for a bit cause they needed to do a deep cleaning."
  • "There are always religious groups in front of the store blowing horns and telling people they're going to hell."

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