"This one is way bigger than Little Ferry and Paramus stores. Wide variety of everything you are looking for Asian foods."
"They have other small shops like beauty shops and pastry shops inside so it's similar to a mini mall."
"This place is huge, no lie you can get lost in here, there's so many nooks and passages that you can pass the same spot twice and suddenly notice a whole other section."
"It had everything you can think of and everything was so well organized."
"This is one of the biggest Asian market in the area, and probably the flagship store for Hmart."
"Super H Mart needs to be experienced! From the great produce to the amazing meat and fish departments, you will find something you like."
"Grocery shopping and dinner all under one roof. Authentic Korean food court with huge servings."
Cons:
"But once inside, I felt that it was a little too crowded for these times and was quite uncomfortable."
"The atmosphere very unwelcoming just know if u are not of Asian descent you will feel like you are sticking out like a sore thumb and they let you know it."
"The only real downside is their parking lot which takes quite some time to exit."
"Due to volume of customers, parking will not be easy."
"The parking lot is janky."
"The parking lot isn't great and its in an older building complex."
"How come the bathroom is so terrible."
Customer Service
Pros:
"The employees are hard working men and women that extend professional and courteous customer service."
"The supermarket has helpful and friendly staff."
"Workers in the seafood department are super helpful!"
"I am glad every staff I met in H-mart always passionate to answer my question about the food displayed and served."
"Most of the people are cordial and helpful."
Cons:
"A very RUDE cashier (Linda Jung) left a very bad impression."
"The customer service rep was rude and extremely unhelpful."
"She had a very antagonistic attitude after I politely asked her to remove a pomegranate that she dropped from my purchase."
"The cashier Kate Han was extremely rude. She did not understand my question at checkout and did not attempt to help me either."
"Elderly lady was very rude as well."
"I had a bad experience with the Asian cashier."
"This employee is racist."
Product Quality and Selection
Pros:
"Their weekly specials are noteworthy. Some exotic items from Korea are often promoted at below the cost."
"Looking forward to trying the fish and shrimp next time, which looked very fresh, especially the bar of scoop your own head-on shrimp."
"They have everything from Korean, Chinese, South East Asian, especially Japanese groceries."
"Awesome Korean-Asian supermarket with an amazing choice of fresh, hi-quality vegetables, fruits, meat, and live seafood."
"Everything is super fresh, super high quality, and reasonably priced."
"Their fruit is always fresh and with very good deal!"
"Their produce and meat is always fresh."
Cons:
"The damn thing smelled like AMMONIA after I bit into it UGH, had to throw it all out."
"Worms in fruits and vegetable."
"There are so many bugs near the produce section…"
"Fruits are not fresh."
"Bought romaince lettuce the other day and there were at least 5 small dead flies in there."
"Got sick to my stomach."
"The noodles were not fully cooked and it barely had any sauce."
Shopping Experience
Pros:
"Always fun to walk around looking for sale items."
"Great shopping. Plenty of car spaces."
"Anything you are looking for, they have it!"
"Awesome selection of Asian grocery items! And I most especially love that their employees are protected with the right PPE at work!"
"Diverse, quality goods at a fair price."
"This store is full of great products with great prices."
"Love this place and live demos great seafood selection."
Cons:
"ALWAYS check your receipt. I ran into a few occasions where the cashiers accidentally scanned and put the wrong price."
"Do not buy electronic from here. The return policy is horrible."
"Only thing people wearing mask which is good but a lot of people including workers not following social distancing."
"Can get the Asian foods I want and not have to go to NYC. Last time I went, I bought one of their grocery bags. Super disappointed the seams are now coming apart."
"It seems to me they are not organized well because some items are not in one place."
"So this Hmart is not supposed to sell the products because they can’t even handle the problems even though the product is a day old."
"If you are buying an item you can find at Shoprite or other American Grocery stores, you are probably paying premium here."
Health and Safety
Pros:
"In order to enter the store, the associates asked to measure your temperature."
"They give you plastic gloves and check your temperature before going in."
"COVID-19 readiness: Temperature check at entrance, Distributing disposable gloves, Expanded interior floor plan, Keeping clean and clear of shelves and aisles, Controlled flow, Separate exit away from entrance."
"They even do an infrared temperature check which makes you feel safe."
"At the main entrance there is an employee that provides you with disposable gloves and a shopping cart."
Cons:
"The fishy smell is too strong, similar to the odor from a regular fish cutting board."
"This is disgusting and a HEALTH HAZARD."
"During this whole pandemic they had to close for a bit cause they needed to do a deep cleaning."
"There are always religious groups in front of the store blowing horns and telling people they're going to hell."