Mercedes-Benz of Newton Reviews Summary

Customer Service

Pros:

• "Service doesn't get better than this."
• "Quick response to all of my questions and worked with me to find the exact vehicle I was looking for."
• "Keith is highly knowledgeable, helpful, and patient and goes above and beyond for his customers."
• "These folks genuinely care about making you happy."
• "Keith and Justin exemplify what exceptional customer service is all about."
• "I want to give a shout out to Linda Daniels in service department - far and away the best service advisor i have had to deal with."
• "MB Service of Newton always gives us stellar customer service."

Cons:

• "However, they broke their promises and refused to do so."
• "Dealer charged me for tolls on the usage—tolls were from the driver. I emailed and called about a refund. No response!"
• "Terrible experience, don't care about customer's time."
• "Don’t choose this store when you have a choice!!"
• "The service lady not pleasant."
• "The service manager failed to return my phone calls after 5 voicemail messages."
• "Service was not nice when I arrived."

Dealership Integrity

Pros:

• "Would revisit and would recommend!"
• "Bought a GLE from here 6 months ago and am very happy. Customer service from the sales staff was phenomenal, finance was great too."
• "Overall, the best car buying experience we have ever had!"
• "The sales manager Vinny went above and beyond to make this by far the easiest car buying experience ever."
• "I cannot say enough good things about my experience with the Newton dealership, especially my experience working with Justin."
• "Keith worked with us and negotiated a buyout price for a 2023 SL55 that was AMAZING!"
• "It was truly the BEST car buying / leasing experience I've ever had."

Cons:

• "To RR (remove & replace) an engine they charge 40hrs labor time when it's suppose to be only 20hrs."
• "I will no longer be purchasing Mercedes due to their inferior quality."
• "The dealership service charges are through the roof!!"
• "Pricing is bad RIP Off company."
• "I would not nor would I recommend someone to your establishment after you tried to embarrass me then portray yourself as the good guys."
• "Keith in sales gave us his word and assured us the car we wanted was in inventory. We spent over an hour driving 65 miles to the dealer, and well into the paperwork we were told the car had a deposit and was no longer available."
• "DO NOT USE this dealership."

Service Quality

Pros:

• "I want to thank Dominic and Anthony for their best efforts."
• "Mercedes Benz of Newton saved my family."
• "Team did a great job! Everything done on list of to do."
• "Servicing (& purchasing) our vehicle from this dealership has been a flawless experience."
• "Keith was upfront and transparent with the vehicle pricing and provided us with a fair value for our trade-off."
• "The mechanics are courteous and honest here, and repairs were done in a timely fashion."
• "Work was done as promised and everything was incredibly smooth."

Cons:

• "Brought my car in and shop foreman stated he believed it was a power train issue that would have been covered under warranty. After 2 days they state a rim was bent and their estimate was over $11K."
• "Went in to pickup my vehicle from the service dep. and noticed dents and scratches on my vehicle."
• "Keith NEVER CAME and refused to answer our calls or texts so I will now be driving a car with expired plates."
• "My Mercedes Ml 350 rear wheel was off lugs not tight park in their lot and My front bumper tow cover was gone service manager said he don't know what I am talk about, he not replacing anything how dare him not professional at all."
• "After 3 day car have problem : check engine light up."
• "My car has been back to the dealership numerous times due the SOS inoperable warning that keeps coming on."
• "They wanted to charge $2700 to diagnose the engine ripoff."