Paul Miller Porsche - Service Reviews Summary

Communication

Pros:

• "They kept me informed throughout the day."
• "I was updated as to status on completion of the work."
• "Kept me informed about what was going on."
• "Throughout the week I was also provided with updates and even a video from the service technician showing me what was wrong with my car."
• "Zach kept me informed every step of the way."
• "Every day an email on status first thing."
• "I was notified along the entire process."

Cons:

• "No one contacted me to let me know that the store closed early on Fridays."
• "They are also poor communicators and charge you for services you do not ask for."
• "Apparently it could be faulty speed sensors (after they theorized it was bad wheels) but still have not heard back."
• "So far nothing has happened for almost two months, as they have still been unable to find and fix the issues."

Customer Service

Pros:

• "The service department handled my visit with professionalism they informed of the additional findings and were they quickly made the repairs and changes."
• "Had a great experience with Paul Miller Porsche. Refreshing to still see there are dealerships that provide expert advise, expert diagnostic and expert repairs."
• "Super friendly and convenient. These people know what they are doing."
• "Salina Cancel is always very pleasant and provided clear guidance and updates throughout the process."
• "Your team's attention to detail, professionalism, and commitment to excellence truly stood out."
• "The team at Paul Miller Porsche is exceptional!"
• "Salina Cancel, my service advisor at Paul Miller Porsche, went above and beyond to make sure my car was delivered back to me on time and properly serviced."

Cons:

• "Despite having been a Porsche customer for nearly 15 years, sadly I would not recommend this dealership for service and probably won’t be purchasing another Porsche."
• "it is extremely disappointing to purchase a luxury vehicle and receive customer service that is far lacking of a luxury experience."
• "At Paul Miller Porsche they are more concerned with going home, than creating a good experience for their customer."
• "When I tried to talk to the service manager about the high cost of the labor, he was very condescending."
• "Most people are polite and tried to act professional, but they are woefully understaffed and overworked."
• "Service was good but consideration for the client very bad."
• "However the repair itself did not go so smoothly as now I have an issue with my braking and overall driving experience (car sways a bit) after having it serviced there for new brakes."

Facility & Amenities

Pros:

• "Service was done timely and my car was returned clean and ready to go."
• "Key was programmed quickly and car returned to us fully detailed!"
• "The lounge at this dealership is fantastic, great selection of pastries and the coffee machine is great."
• "The facility is modern, clean, spacious and the waiting room is very clean and comfortable."
• "Very professional and the waiting area for service is relaxing and inviting."

Cons:

• "There wasn't much inventory to see however on the floor."
• "Additionally, they do not have loaners available for months."
• "Loan cars were not available for such a short time service?"