"The sales team is exceptional, professional and friendly."
"Phil was truly approachable and gained our trust immediately."
"Very professional, friendly and patient. Thanks for making my son's first experience of purchasing a vehicle a great one."
"They made feel valued and appreciated."
"Everyone at Genesis Cherry Hill did an incredible job during the purchasing process."
"The entire staff here was pleasant and professional to deal with."
"The dealership and experience was first rate."
Cons:
"She had no knowledge of the vehicle we were looking at and was sort of rude and snappy when we asked questions about the suv."
"Very bad service, sales rep who was assigned to us didn’t want to deal with us, her attitude was discriminatory."
"It takes too long for salesmen to respond, and until they do, you get a response like, 'I hope you don't think you can drive the car home tonight?'"
"So while they claim to sell the cars at MSRP, they tack on at least $800 of unwanted accessories."
"Don't expect a call back after they cash your check."
"Just absolutely terrible customer service."
"The salesperson was unattentive and spent most of the time on her phone."
Sales Experience
Pros:
"Great experience. They had the car with everything that I wanted with no exceptions at MSRP."
"Our seller Karishma was transparent and had us in our new gv70 earlier than expected."
"I would like to start by saying kudos to Genesis of Cherry Hill (Burns) for giving me a 5-star shopping experience."
"Phil Claghorn, my sales person, was excellent at explaining the process."
"I had Sal as my salesman and he was the nicest guy and he wasn't pushy or pressuring me into buying a car."
"The negotiation was easy and straight forward no non sense and extremely fair."
"Brian Han is an incredible sales rep and seriously earned my business with his attitude, customer approach, and the way he worked to get me into my new G70 in a way that was comfortable both in experience and financially."
Cons:
"I thought I was in good hands because I never had any issues with my buick but Genesis is a joke."
"DONT WASTE YOUR TIME! Go to Audi."
"No idea how this could be the top Genesis dealership in the US."
"Their sales manager was belligerent and refused to help me with the issue."
"The person who sold me the car didn’t pay me any attention, didn’t have the car I actually wanted to see available because one of the managers was driving it for pleasure at the time."
"Once you reach the finance department, RUN. (If you have to work with the “manager” Matthew Herring)."
"I put a $1,000 deposit down only for them to sell the car to someone else before I could come and pick the car up."
Vehicle Quality
Pros:
"The GV60 is an incredible car and I am so happy with my purchase."
"Its been almost 5 months with this car and my experience with it has been awesome as well."
"You get so much more for your money than other brands in the same price point. It rides beautifully, handles fantastic, very fast, and the sound system is top notch."
"I absolutely love this car, everywhere I go people stop or come outside to take a long look at the vehicle."
"It's probably the nicest riding car I ever had."
"As for the Genesis G70, it is was of the most impressive cars I have ever owned."
"It's a beautiful car."
Cons:
"The car overheats the charger and shuts it off."
"3 weeks later my engine is knocking and I don’t have ANY oil in my car."
"My vehicle had 20 unaccounted miles. I would encourage customers to monitor their mileage in/out from the dealership to ensure your vehicle isn't being used for personal reasons."
"Multiple error messages on the display that customer service can't correct or support and forget about pairing a digital key."
"The first time I got my car serviced they were polite but didn’t fix my tire I requested and brought it back to me on a flat."
"We had to come back for a service visit because of a slight alignment issue."
"The technology on the car is too much for these folks to handle."