"The entire floor of the lobby was sticky as was the individual theatre floor itself."
"DIRTY Theater #12 to be precise."
"Filthy disgusting seats and theater."
"The bathrooms are horribly dirty, like worse than a cheap theme park on a hot summer day."
"Seats are dirty and have a funky smell. Floor looks like it hasn't been cleaned in ages."
"The carpet inside the theatre was sticky and full of trash - It looks like they do not clean it in between shows."
"The carpet is disgusting, you can smell the dirt and grime in the hallways and in the theatre rooms."
Customer Service
Pros:
"Coustmer service is excellent at this theater."
"The staff is very courteous and overall the hygiene is great."
"The people there are so friendly. They take the time to explain and offer advice."
"The staff was wonderful that ticketing was easy and everything else was great."
"The cinema staff is nice and welcoming."
"Very Friendly employees (from the ticketing folks, to the concession stand)."
"The staff were great!"
Cons:
"All I got was a bad attitude from a woman who answered the phone at that time."
"Behind her, couple of the employees were really tough."
"The cashier keep telling them to stop talking even after they knew that is autistic not even an apology for their harsh words, not even a sympathy."
"When I mentioned this to Customer Service, I was dismissively told, 'It's going to be only a few minutes. You'll just have to wait.'"
"The staff's behavior was quite impolite; despite providing our IDs, they insisted on seeing another form of identification."
"An employee was rude, condescending and belligerent to my husband."
"Customer service booth staff and ticket takers both kept going MIA."
Seating
Pros:
"Seats recline and can comfortably stretch my legs."
"Seats are comfortable. Enough leg space."
"The theater itself has new leather seats."
"The seats were soft."
"Seats are comfortable with ample room."
"View from seat is good, legroom is good (I'm 6'3 n folks don't bother me too much when crossing to their seat), and seat backs are high."
"The theater itself was very spacious and had reclining leather seats."
Cons:
"The seats need a refurbishment, though, at least in the theater we were in."
"The actual movie seating is something of stadium seating but you feel right on top of the other moviegoers the seats are small & tight."
"The seats are filthy and old, doesn’t have recliners in auditorium 12."
"Chairs have ugly stains and the seat allocated to us was actually broken."
"Seats were from 2003 (if i had to guess) and smelled like they had never been cleaned once!"
"Seats are very tight rows are very close together there was not a lot of room to pass you still have to stand up to let other people into the row or for them to get passed in and out."
"The seats were incredibly narrow and uncomfortable."
Facilities
Pros:
"The theater had a nice big screen."
"Premium experiences such as Dolby Atmos and IMAX keep me going here."
"It’s got spacious parking."
"Ample parking, tech based ticketing & checkin, focus on food & drinks, simple layout, easy access to restrooms and audi."
"Free huge parking outside."
"Very conveniently located, big parking lot - well light."
"Great theater overall with plenty of parking."
Cons:
"The theater itself is is complete disarray."
"The bathroom facilities don't get cleaned quite as frequently and upkeep hasn't been kept up."
"The whole concession area is a mess it's so crowded."
"It seems this place has not been cleaned in 2 years."
"The carpets are so full of crumbs and trash."
"The tile/laminate floors near concessions were grossly dirty."
"Bathrooms are not set up to encourage washing your hands as the toilets in men's and women's are at the entry and the sinks are behind an arbitrary wall."
Food and Beverage
Pros:
"The Theater as it self was very clean in and out, the ladies room was also clean to my Surprise and the Popcorn always smell good, cant forget that with extra-butter."
"You can recline the sofa and just relax with a drink and a food of your choice."
"They changed the cheese and now it’s better than Tostitos."
Cons:
"Food isn't good."
"They ran out of cheese which is like in half the menu items."
"The pretzel pieces with the cheese sauce tasted more like chemistry than anything else."
"Not sure what was in them it definitely felt like food poisoning the next day."
"That food is terrible and inedible."
"The popcorn was stale, most of the soda was not available or flat."
"Food is also not good - Popcorn tastes like it was made few days ago."