Applebee's Grill + Bar Reviews Summary

Service

Pros:

• "Heather was my server and she was truly a blessing. Great personality and she definitely delivered great service."
• "Our waitress Jenni was very friendly, pleasant, patient and helpful."
• "The staff was polite but the manager was not any help at all."
• "Service was immediate, and our main meal came even before we finished the appetizers completely!!!"
• "Our first visit at Atlantic terminal Applebee's was nothing but delightful. No long wait, courteous service, our waiter was really sweet and helpful, his name is Lareik."
• "The staff really made the visit! Our waitress was the sweetest."
• "The services was great our waitress was cool as ever she even recommended something’s and the alcoholic beverage was perfection nice and strong!!"

Cons:

• "The waitress looked me up and down and rudely asked if I was dining alone."
• "Took too long to get food and then when I did get food food was not prepared evenly very cold had to take food back twice."
• "Appetizers came 40 minutes after ordering, meaning we were there for over an hour before we had received any food."
• "Overall service was very poor, no attention to customers just a bunch of workers trying to get their hourly pay."
• "No one came to our table. We spoke to one of the hostess twice who told us someone would come."
• "We waited about 30 minutes before asking where our server was and she was at the bar area."
• "Never once did a manager go around tables asking customers is everything fine, nothing."

Food Quality

Pros:

• "Had the Tex-Mex Shrimp Bowl for around 18 bucks. Tasted fresh and they did not hesitate with the shrimp or the guacamole."
• "Pretty good I sat at the bar on entry I was greeted my Corona was cold and my nacho platter was awesome."
• "But one thing is to clear that their food quality is good."
• "Food was great. The ladies there at opening yesterday were very nice, they made it a very friendly environment."
• "The food was generally better than expected and I think I am now more willing to go to this Applebee's in the future."
• "The flavor and tenderness of the chicken were delicious."
• "The food was good, I had the mozzarella sticks and the three cheese penne pasta."

Cons:

• "The table we sat at was dirty. The bathroom was dirty."
• "Food was not great. I ordered one of their signature cocktails and it was so sweet that it was undrinkable."
• "The ribeye was grey in color and unappealing to eat."
• "I don't believe my steak was the proper weight."
• "When we got our food the chicken penne was watery but the price was good."
• "My steak and eggs were gross. The only thing on my plate that was edible was my eggs."
• "So far the worst Applebees I’ve ever visited."

Management

Pros:

• "There was a manager (Carl) in place, who was all about business and professionalism and made sure the team followed suit."
• "This manager has restored my faith, and I will come again."
• "Cheniqua one of the managers at this location was very helpful with my order."
• "The manager (O'Neil) came over to our table and asked if everything was OK. He then offered to correct both of our orders complimentary."