"The service was very good and friendly and the place was clean."
"The staff was extremely friendly."
"Our server was great and attentive and the ambiance was perfect."
"The service was attentive and everyone was so kind."
"Good vibes, great service, and great food."
"Even better customer service right when you enter through the doors."
"The waiters offered excellent service and were super friendly."
Cons:
"However, the service was very slow."
"The waiter we had was disinterested and just pretty meh about everything."
"Our waiter was bothered by us and didn’t want to be there."
"The order fulfillment time is very long, we waited for our order for almost 1 hour."
"Food is delicious but service is poor. 4 different people acted as our server at lunch; they messed up our food order AND our drink order."
"We barely saw our waiter & one of our members never got her food and we had to leave for a show."
"However, there are areas for improvement, particularly in the service and ensuring that the food is served a bit warmer."
Burger
Pros:
"One of the most amazing, juicy and delicious burgers I’ve tried by far!"
"The burger was hands down one of the best burgers I've eaten- I also LOVE pretzel buns so that was definitely a plus for me."
"The double stack burger on a pretzel bun that made me weigh the pros and cons of diabetes. It was cheesy, it was meaty, it was phenomenal."
"This is one of the best burgers I’ve had in NYC."
"The burger lives up to the expectations. Within the top 3 burgers I’ve had in my lifetime."
"The Emmy burger absolutely lives up to its reputation."
"The burger… maybe the best hamburger I’ve had in my life, it was perfection."
Cons:
"Unfortunately, this burger did not appeal to me at all… I thought there was an off-taste to the burger."
"The burger, the one thing I kept coming here for for years was just a flat, overcooked over salted mess!"
"The burger looked good but it wasn’t that great."
"The burger (despite being a double) fell flat amongst those two. No flavor."
"The burger arrived about 10 minutes before the pizza. The burger was good, but not the best I've had."
"Been waiting to try the Emily Burger for 2 years but it fell short to our expectations, unfortunately."
"The burger is good but not better than The Smith or 5 Napkins."
Pizza
Pros:
"A Detroit style pizza restaurant turned superstar by its signature Emmy Burger. The restaurant also serves excellent pizza with the Colony leading the way."
"Tried a pizza as well and it was quite tasty."
"The Colony Detroit-style pizza... Super fluffy and soft crust with flavorful toppings - just enough heat to numb the lips but doesn't make you gasp for water."
"The pizza is the absolute perfect blend of savory and sweet, drizzled with honey over the crunchy pistachios on top."
"Out of many pizza we tried in NYC, so far, this is the best pizza we ever had."
"The pizza was perfectly cooked with a nice crunch to the crust that made it the perfect piece."
"We also got the pizza which was also fantastic. Fluffy, flavorful and perfectly cooked."
Cons:
"The pizza, which should by all accounts should have sent me backwards with awe, was only a hair above mediocre."
"The pizza could have been better. Maybe I'm not used to Detroit style pizza, but it was average for NYC at best."
"The pizza was ordinary, nothing special."
"The pizza just tasted greasy and although the chili sauce added some great flavor, it just wasn’t our favorite."
"Pizza that's no different than Jet's or their sister restaurant Emmy's Too."
"In my opinion the pizza was better than the burger, specially thanks to the tomato sauce."
"The pizza was disappointing. The dough was too dense for Detroit style and needed a longer fermentation period IMO."
Ambiance
Pros:
"Fantastic ambiance and surprisingly no wait."
"The ambiance 🎶 is great and the place is beautifully decorated."
"Great food and ambiance - we ordered the burrata eggplant parm and double stack burger, which were both superb."
"Wow crazy restaurant, delicious food, great service and perfect atmosphere."
"Really great ambience in the restaurant— lively inside but on a quiet street in West Village."
"The ambiance is very relaxing and perfect for a dinner date with friends or your significant other!"
"An amazing place with upscale dishes with perfectly balanced flavors, deliciously combined in an excellent presentation."
Cons:
"It was crowded, they pack you in pretty tight so it’s quite noisy for good conversation."
"Loses a star because, MY LORD, the music was so bad.. top 40 chart pop blasting out the speakers."
"It’s a small space so when full (which it was), it was noisy from everyone’s chatter."
"Definitely not spacious and likely not accessible for everyone."
"The seating was very rough. We were a party of 5 and we were crammed into the back corner of the restaurant."
"Small place. A little cramped with only 14 tables and a small bar."
"Even there were heaters it was still very cold."
Price
Pros:
"The side of waffle fries is HUGE! Totally worth it if you’re into fries."
"Reasonably priced."
"It was a fairly reasonably priced meal for NY."
"The price is fair and worth every dollar."
"Would think the menu was pricey for how good the food was but ended up being pretty cheap."
"Great Detroit style pizza and reasonably priced! Service was great."
"Best food we've had in New York by far."
Cons:
"Delicious, but expensive, pizza."
"Reflecting on the bill, I thought it was a little expensive for what I had."
"A good but very overpriced pizza."
"The burger was great, though not sure it lived up to its price tag."
"The burger is indeed very good. But it’s also $30 which felt a little steep."
"It’s a little bit overpriced, over-hyped and in the area that appreciates those qualities."
"Was the burger good? Sure. Was the pizza good? Yes. Were either of them worth the price? No."