Honda of Valley Stream Service Reviews Summary

Customer Service

Pros:

• "Service advisor Alex Marcel has always been professional, helpful and honest with me for many years."
• "Service advisor and other employees were very nice and helpful."
• "The service people were kind and pleasant."
• "She always kept me updated on what’s going on with my car, asking me questions, making sure I am very comfortable while I wait."
• "I appreciate those to for their help and Richard was really approachable and open to my questions even when he had a lot of work."
• "I was pleased with the outcome and gratified for all the assistance I received from Marcel."
• "Clara Torres was excellent in assisting me with my car."

Cons:

• "Customer service is DISGUSTING especially from Bryanna Jones😂."
• "All of the staff needs to take a course in customer service."
• "I don’t even want another Honda after the experiences I’ve had here."
• "Not my favorite honda service center but the manager Willie and service guy Marcial did the best they could."
• "The oil change performed at their facility resulted in an improper filling of the oil to the appropriate level."
• "I texted David to ask him how much longer that was pass 12:30 no response."
• "To this day, I'm still driving around with this occasionally vibrating car."

Booking and Wait Times

Pros:

• "It's incredibly simple to book an appointment by phone or online."
• "The wait time was reasonable and everything was done within 2 hours."
• "I was in and out in 45 minutes. Service area is comfortable and cool with coffee and snacks."
• "Very easy to make appointment online and they actually were on time."
• "Tow truck took us here and we were taken care of right away."
• "The service I received was horrible."
• "I rate my experience 10/10."

Cons:

• "After waiting 2 1/2 hours for an oil change, no wash was done."
• "The wait was a little long, but I was able to work from the location which was equipped with a workspace, wifi, and coffee."
• "I waited for about an hour and a half before they informed me the car 'would not take the update'."
• "I waited all day for a call back for a quote and the actual problem."
• "I went for oil change. Wait for 3 hours. That is not nice."
• "It took almost two hours from when I brought my vehicle in until the tire was plugged."
• "I’m here for an oil change over 2 hrs now and my car is still not ready!"

Quality of Service

Pros:

• "This place is the real deal!!! Upfront and honest from the beginning."
• "Prompt, up front, service."
• "They located the problem with my ac system in no time and completed the repair."
• "My adviser was very pleasant and informative."
• "Customer service was great and people were friendly."
• "The Honda service location is clean and very well organized."
• "The service reps. are all nice and they explain everything in detail."