Formals XO Reviews Summary

Customer Service

Pros:

• "The sales person was very helpful. Even though, she was working by herself, she was able to help me and all the other customers that came in to try dresses on."
• "Thank you Andie for making my daughters day so special."
• "The entire staff at XOXO Formals were great to work with and the selection and prices are great."
• "Betty was loving and fully engaged with the girls. She made this experience truly enjoyable and stress free!!!"
• "They were very welcoming, inquisitive of her dress desires and helpful with styles of dresses that would compliment her the most."
• "The staff was super helpful and friendly on a busy prom-season Saturday."
• "Everyone at Formal XO could not have been more accommodating and helpful and patient with us."

Cons:

• "Her intense questioning made me feel profiled as a person of color and I don’t appreciate it."
• "The staff are passive aggressive, rude, disrespectful, dismissive, vague, contradictory, and just straight up horrible."
• "I will never be going back."
• "Was in for our appointment and was rushed by the heavy set saleswoman that runs the store."
• "One of the employees came up to me and my friends and said we could only try on 2 dresses without a parent."
• "Absolutely horrible experience. We were accosted by an unpleasant man the minute we walked in."
• "The manager was so rude and told us we needed a parent when my mom was standing right there with us!"

Dress Selection and Availability

Pros:

• "Large variety in stock. Saw sizes from 00 to maybe 22W."
• "We settled on a beautiful Rose Gold Sherry Hill gown."
• "I’ve never seen so many formal / prom dresses in one store before."
• "The tailor on staff even made an alteration and steamed the dress before we purchased it."
• "This was the third prom dress store my mom and I visited, and this one had by far the biggest selection, and in all price ranges."
• "Most of the employees are nice and helpful and they have a good selection for a wide variety of sizes."
• "Anna helped me sort through the large dress selection and helped me pick a range of dresses with the specifications I was looking for."

Cons:

• "However I will say it was harder to find sizes larger than a 3/4 or 5/6 in brands like Sherri Hill."
• "They only do custom sizing here so don’t waste your time here if you need something quick."
• "The one that came did not fit well at all."
• "One staff lady held my dress up to me gave me a look and said 'oh sweet heart there no way this would fit you you’re more of a size 18 or 20.'"
• "The fitting rooms do not have mirrors so every girl HAD to come out to the large mirror to see what each dress looked like."
• "The first one we found in the color and size we needed for the event was literally ripping at the seams and straps!"
• "Dresses are damaged. Broken straps, damaged beading, dirty."

Store Experience

Pros:

• "You can walk-in but it seems you could save a lot of time by having an appointment."
• "The women were so wonderful. They were all so helpful and were so patient."
• "Excellent customer service. Would recommend making an appointment."
• "Scheduled a same day appointment to shop for a Junior Prom dress. I was pleasantly surprised by the selection."
• "Formals XO is by far the best location to shop for a prom dress."
• "Wonderful experience shopping for my daughters prom dress. The selection is absolutely huge!"
• "Had a wide range of styles to fit all occasions."

Cons:

• "Overall experience includes: very hot, Hostile environment, Unorganized, Unsafe."
• "You are told to go pick out dresses and then stand in a line with a hundred other people."
• "The way they have the dresses in the store is impossible to find anything."
• "The store is crammed, don't bring littles, they aren't really welcome by the staff either."
• "Tried to charge me $25 per girl to try on dresses whether you purchase or not."
• "Absolutely no assistance was provided, and I had an appointment."
• "The service here is terrible and most dresses are damaged."