CPR Cell Phone Repair King of Prussia Reviews Summary

Customer Service

Pros:

• "They can repair virtually anything and always do so with a smile!"
• "Natalia is personable, knowledgeable and very helpful."
• "Great upfront customer service, even if ur running a bit late."
• "The people were very friendly."
• "They gave me an estimate of the cost before beginning work, were courteous, professional, communicative."
• "The staff was very helpful and kind in repairing my laptop issue!"
• "Customer service was excellent!"

Cons:

• "Now trying to charge me extra to fix the problem that they created."
• "When i pressed more for the cost i was given ridiculous price of 80$ for labor cost."
• "They also made a small crack on the back panel."
• "When they put the new screen in they used a black frame instead of the blue which is the color of my phone."
• "I didn't feel pressured to pay for the $35 diagnostic or more expensive repair as she made it clear a good outcome was not super likely."
• "They tried all of the options that the troubleshoot screen offered, did nothing else and then charged me $47."
• "They charged $90 which is expensive, should have check in the KOP mall. I can buy a new one for $150 but got it done as the data was more important."

Repair Quality

Pros:

• "I had 2 phone screens replaces and it's just as good as the original and if anything goes wrong you can bring it back and they will fix it free of charge."
• "They gave me the best price in the market."
• "They get you in and out very fast."
• "CPR, in King of Prussia, is a high value proposition cell phone repair franchise with down-home customer touch and unbeatable service."
• "The phone was dropped off, assessed and repaired quickly."
• "They told me all of the possibilities and were able to fix my phone with a simple cleaning that was only ten dollars."
• "Quickly replaced the glass and installed a shatter-proof protective coating at no additional charge."

Cons:

• "Also I've noticed my phone screen will dim even though brightness is up, the screen and battery both are having problems!"
• "I came in for a broken screen which got fixed. However, the home button began to malfunction."
• "They performed diagnostic test on my phone and were unfortunately unable to get the port to work, even after replacement."
• "I noticed as soon as I left the shop my battery was draining at an abnormal rate."
• "I’ve also had issues with touch sensitivity since being replaced."
• "Nice customer service but beware of lower quality parts."
• "There was no way they could fix it since Apple keeps their replacement parts under lock and key so CPR uses lower quality replacement parts."

Price and Value

Pros:

• "They gave me a warranty on screen and everything else they installed if I don't damage it myself."
• "All I had to pay for at CPR was $10 for installation."
• "They replaced my battery quickly and it was much cheaper than buying a new phone."
• "Fixed my Samsung Galaxy charging port in less than 30 minutes for a very fair price."
• "The service was courteous, friendly, prompt, and despite all of that, the service was reasonably priced."
• "These guys have done great work for me in the past at very reasonable prices."
• "Apple told me I needed a brand new phone. I go into CPR and my issue is fixed within 5 minutes for 10$."