iFLY Indoor Skydiving - King of Prussia Reviews Summary

Staff and Service

Pros:

• "The staff was super friendly especially our instructor Cameron."
• "Every employee at this Ifly has contributed to this success."
• "The staff was very friendly and helpful, and they made sure the kids had a great time."
• "All of the employees were super nice and it is an all around awesome place."
• "The staff takes all your worries away. They are super fun, extremely talented, professional and put you at ease."
• "The instructors were kind, knowledgeable and took the time to answer in detail every question she had."
• "The staff is so engaging and puts your nerves at ease."

Cons:

• "It’s ridiculous and frustrating."
• "The staff was not helpful in any way."
• "Unfortunately, I had the same customer service issue another user had where I bought the upgrade but then had to go through 3 customer service reps to actually get what I paid for."
• "Whoever the manager was when I was there was quite rude."
• "Unprofessional. Never answered the phone called all day."
• "Quality of video sucks, looks like it was recorded on a calculator."
• "Also, our appointment was scheduled at 12 pm and we were told to arrive 30 minutes prior to scheduled time. We were there at 11.25 am and the doors were locked until 11.45 am."

Experience and Fun

Pros:

• "This place was so fun the instructors here will definitely get you motivated."
• "Super staff and an amazing experience!! It’s 100% fun from start to finish!!"
• "AMAZING!! If you have never done this I highly recommend doing it!!"
• "This was a great experience from start to finish."
• "This was an amazing experience! I've never done anything like it before, and it was so much fun."
• "Truly an unforgettable experience."
• "Absolutely thrilling experience and highly recommended!"

Cons:

• "The wait is too long too wait your turn. If they have smaller groups the experience would be better."
• "What a horrible experience. I don’t know how they are when you actually get there, but don’t book a small child’s birthday party without expecting a possible cancellation."
• "spending $300 for 2 minutes is too much, it was my wedding anniversary and I had high expectations, but you can't even take 1 photo as a couple without first flying 4 times..."
• "Paid over $300 to go 3 feet in the air. Absolutely not worth the money."
• "The actual experience was very short for the amount of money."
• "Did not get the experience we expected and paid for."
• "The experience of flying is cool, but it's over in a blink of an eye and they do tact on extra fees."

Value and Pricing

Pros:

• "Great value."
• "After booking your first flights you get the opportunity to buy more flights at a discount."
• "Prices are kinda high but if you go once you can get pretty good deals if you want to go back again."
• "On the way out they offer special discounts and packages, great deal if you enjoy it and plan to come back."
• "It was reasonable and price considering what it is that you were doing."
• "Caught a Thursday night deal & we were in the air! Loved this place!"
• "It's by far the BEST/most exciting experience I've ever had in my life."

Cons:

• "Although I feel like the high jump is a little over priced for only 30 seconds."
• "It is pricey but definitely a great once in a while treat."
• "I think it's a little pricey for the first time but setting up to go again is a lot cheaper."
• "The price point is so greedy, especially on top of the bad customer service."
• "The major downside here, as others have stated, is the pricing structure."
• "The flights are super expensive to start."
• "For the price I would probably not return."

Facilities and Accessibility

Pros:

• "This place is AWESOME, and the staff here are amazing. Wheelchair accessible, Handicap Parking, and they will work with you if you have disability to make sure you have a great experience."
• "The front desk was friendly and helpful, the instructor was skilled, and there was a lot of viewing room for those not participating."
• "The place is super clean and super friendly stuff."
• "Newly installed so nice and clean and they've got a brand new wind tunnel."
• "Location was very clean and well presented."
• "The facilities were clean and well laid out."
• "Very friendly staff, great looking facility, easy to learn to do."

Cons:

• "Also, the ladies bathroom was filthy. It was obvious it hadn't been cleaned all day and was out of paper."
• "The con was that the jump suit smelled of BO."
• "New employee took 30+ minutes to check us in."
• "Everything was positive here except the bathrooms. They were dirty."
• "Place is a scam, they show videos of flying high and soaring around the tunnel, but upon entry after payment, they share that unless you pay an additional fee, you will be stuck hovering at 3 feet."
• "It costs an extra $20 to go higher than 5 feet, which seemed a little strange to me."
• "This place has gone downhill. I will never go back. 👎"

Customer Service and Support

Pros:

• "I was there buying Christmas gifts, so we haven't had a chance to use them yet, but the Service Rep who helped us was very patient, helpful, informative, and knowledgeable."
• "The staff was very friendly and energetic."
• "The young lady checking us in was so polite and just very nice."
• "Staff was super friendly and helpful."
• "Everyone there was extremely helpful and patient with our crew."
• "Staff was enthusiastic with a safety first goal."
• "Staff is wonderful."

Cons:

• "But then why we paid at the first place without this information."
• "Had to reschedule twice because of “short staff” and then was caught up in traffic the day of flight and showed up less than 5 minutes late but they already started the class and wouldn’t let us join."
• "We scheduled our visit for our 6 year old granddaughter and 9 year old grandson in advance... We received a call less than two hours ahead of our appointment to tell us that it was cancelled because of “a family emergency”."
• "I heard an instructor tell a parent that it would be another $20 for their kid to go another minute… then when my kids group went the next instructor told us it would be $30 for my kid to go another minute."
• "The return voucher tactics are manipulative with the fine print."
• "You also charge in house for picture packages if people want them. Then when you try to redeem the photos you're charged again per picture."
• "Purchased photo and video, they told me that photo is not available and I can screenshot video (genius). But didn’t give me any credit/voucher for it."