Fred Beans Mazda of Abington Reviews Summary

Sales Experience

Pros:

• "He made it super easy and comfortable for us."
• "Isaac was my salesman and he was great."
• "Chiam was great! Very personable but also business oriented he made the buying experience fun and not stressful."
• "Overall, a good experience with no pressure, fair price, and hospitality."
• "The sales staff - especially John Dimon - were over-the-top friendly and patient during her entire purchase experience."
• "The whole experience was quick and simple."
• "You won't go wrong dealing with the folks at Sussman."

Cons:

• "I was frustrated that the finance manager discussed my payments before checking my credit score."
• "0 STARS!!! WORST EXPERIENCE EVER."
• "Incredibly unprofessional and rude staff."
• "Do yourself a favor-don't waste your time like we wasted ours. Find a dealer that has the desire and the ABILITY to get you in the vehicle you want."
• "Management is horrendous. Service is a joke."
• "I felt I got a good deal on my car, but now I feel they are hiding something."
• "The team only became 'understanding/apologetic' when we threaten to cancel our deposit payment and leave with our check."

Customer Service

Pros:

• "Gary went out of his way to help us, even though we didn't purchase the car there."
• "Jeff J was a huge help and I would definitely come back for future business!!"
• "Both John Dimon the salesman and Jackie the finance manager were very helpful."
• "Bob Aberman and Eric Moore patiently addressed all our concerns and questions regarding the car itself and financing."
• "She was great at going over all the necessary paperwork with us."
• "Once we decided what we wanted to do, Brent and Eric walked us through the paperwork and leasing options and got us into our new car without spending hours at the dealership."
• "Dorian assisted us in purchasing a vehicle for our teen sons."

Cons:

• "Purchased a CPO vehicle >75 days ago and have not received title or transfer of registration. Temp tags have expired."
• "I never received an update on my car after 3 days."
• "I have called numerous times, both sales and service department and anytime I call it goes to voicemail."
• "When I finally did get someone they would lie and tell me my car was being looked at that day but in reality it was not."
• "The front desk staff is very rude and unhelpful."
• "I bought a car there in September and I still don't have the registration."
• "Will not return phone calls after you buy the car."

Financing

Pros:

• "Jackie ended up getting me even a better apr through Police & Fire so I’m paying half of what I was paying with my previous loan."
• "The team here was great with setting my family up with new car and worked with us on the price in a very professional manner."
• "Kelly Cunningham did an incredible job finding me exactly what I wanted in an extremely tough market--quickly!"
• "Their team worked together to find the best finance options for me and every detail was explained."
• "They were flexible with their time and worked with me to find a leasing deal that I was comfortable with."
• "Great deal, Great car, Great dealership you can trust. Huge thanks to our sales rep John Dimon and Jacqueline in finance for making our purchase experience very pleasant and hassle free."
• "I did a ton of research on the CX-5 I wanted and found the pricing was very fair and priced below what other dealers were offering without the need to haggle."