The Clocktower Reviews Summary

Category: Restaurant New York

Address: 5 Madison Ave, New York, NY 10010, USA

Phone: +12124134300

Rating: 4.5
based on 156 reviews.

Ambience & Decor

Pros:

  • "They have a few beautifully polished rooms with tables and bar, and the service was friendly and prompt."
  • "sat at the bar, very nice decor but very suited to winter time location. Not summery (it’s August)."
  • "Beautiful space with a clubby atmosphere (the private kind, not the night kind)."
  • "A chic and warm place."
  • "You walk through the beautiful EDITION hotel with its sleek lines and perfect modern decor and ascend an impressive spiral staircase to come upon what feels like an elite fraternity dining club (in the best way)."
  • "The rooms are beautiful and lavish."
  • "The venue is beautiful, nice decor and the pictures on the wall give us a nostalgia feeling."

Cons:

  • "Grumpy hostess met us, the restaurant interior looked tired and dirty."
  • "What really put me off of the experience though was how incredibly dark the room was(the Ruby room)."
  • "The interior features interesting enfilade, a suite of succeeding dining rooms that slightly differ in design, but the decor is very reminiscent of a chain restaurant."
  • "Atmosphere on a Saturday was very dull."
  • "The music was loud which caused other people in the restaurant to yell over each other."
  • "Then 4th course came to our table which was very tiny and they added some extra flame to make it look fancy but when you eat it, it taste like gas and alcohol nail polish remover."
  • "However the service was definitely not up to par with other establishments of this caliber."

Service

Pros:

  • "The service was reputable on high respect."
  • "The wait staff was very solicitous and the setting was great."
  • "The incredibly friendly staff and management all went out of their way to make us feel at home!"
  • "Service was excellent."
  • "We were very well welcomed with a great service from the hostess to the waiters!"
  • "The notable part of the experience was the service, our waiter was absolutely fantastic."
  • "Service is phenomenal, staff is exceptional and standards are high."

Cons:

  • "The looks from service we're ridiculous... we are tourist from a warm climate and the staff looked at us like we were trash walking in the door."
  • "I had to get up and walk into multiple rooms to try to find our waiter who was sitting at a table with the manager chatting and having what looked to be water."
  • "Service was poor. Maybe because it was a Friday night and busy but I felt ignored."
  • "Service was dire - we had to wait for wine to arrive (not until the entree) and ask for water top ups."
  • "However, the service was terrible."
  • "The service was a little slow, I had to ask every time for a refill water."
  • "My experience with the service at this restaurant was TERRIBLE."

Food & Drinks

Pros:

  • "The rumors about the bread are true: It's amazing!"
  • "Good food, lamb cooked perfectly."
  • "This place is a hidden gem, the bar has great cocktails and the wine selection is impressive!"
  • "I've honestly never had better French Toast in my life!"
  • "The drinks were fantastic."
  • "Loved their tasting menu, especially the wine pairing - the wines were exquisite."
  • "The dessert was incredible as well."

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