White Manna Reviews Summary

Category: Hamburger restaurant

Address: 358 River St, Hackensack, NJ 07601, USA

Rating: 4.4
based on 345 reviews.

Food Quality

Pros:

  • "White Manna serves excellent hamburger sliders."
  • "Must stop for nostalgia alone but hard to beat the tastiness of those marvelous sliders and PICKLES!"
  • "The BURGERS were worth every single penny!"
  • "They are not half a pound patties but so flavorful."
  • "These burgers don't look like much but they are amazing."
  • "The best tasting burger I've ever had."
  • "The burgers are simple but delicious."

Cons:

  • "Food wasn’t seasoned. No salt or anything was added, just hamburger meat, potato bread, ketchup and onions."
  • "Is it worth the hype? I hate to say it... but for me, it is NOT."
  • "We waited 30 minutes for bland, soggy burgers."
  • "Hamburgers served in a saggy bread whit raw meat whit out any taste."
  • "The burgers were plain and nothing to rave home about."
  • "The burgers needed salt and pepper before grilling as the onions don't pack enough punch."
  • "The meat is completely tasteless, overcooked, and textureless."

Service

Pros:

  • "I ordered in advance online and pickup went super smooth."
  • "Service is good enough for me; they ask me what I would like and they get me what I ask for."
  • "When I went to the door I received a super proper greeting by a male whom I think was the manager."
  • "The friendly staff adds to the charm, treating each customer like a regular."
  • "Although it was busy the customer service was EXCELLENT!"
  • "The service at White Manna Burgers is always friendly and efficient."
  • "The staff are friendly and accommodating!!"

Cons:

  • "Not bad slider burgers but a bunch of unnecessary yelling, unorganized."
  • "It was oddly silent and nobody acknowledged us when we walked in."
  • "Horrible service."
  • "Their customer service is HORRIBLE!!!!!"
  • "The service is poor, you walk in and stand there and wait for chef to address you."
  • "Service and organization was horrible."
  • "The customer service was terrible."

Ambiance

Pros:

  • "It's a place where generations gather, sharing stories and laughter over steaming burgers and fries."
  • "Dining inside, appreciating the diner-esque ambiance of the 60s."
  • "The atmosphere at White Manna is pure diner magic."
  • "Talk about nostalgia. The atmosphere was great, classic swivel seat diner decor."
  • "The retro-style decor, complete with a classic diner counter and cozy booths, adds to the overall ambiance."
  • "Classic historic burger shack, with fast upbeat atmosphere."
  • "The charm of this diner is undeniable."

Cons:

  • "It's chaotic in there - there's all sorts of people crowded in a small space shouting to make orders."
  • "But every time I visit, we are constantly greeted with disrespect."
  • "The place is cramped and uncomfortable."
  • "As far as the restaurant itself, it’s super crowded."
  • "It’s a small place and was VERY crowded (if you have claustrophobia it may pose a problem)."
  • "The tiny space is uncomfortable to be in when it is busy."
  • "Seating is pretty much nonexistent. Very small place."

Ordering System

Pros:

  • "I ordered online when I arrived thinking it would be a better way than the usual chaotic way of ordering. I was wrong."
  • "The system is one person takes your burger order. The other person takes your french fry order and the last person picture drink order... then the french fry guy rings you up ..."
  • "Unique ordering experience. You order fries from the fry guy, drinks from the drink guy, and burgers from the grill guy."
  • "White Manna has its own signature manner of ordering food."
  • "Order your burgers from the griddle chef and be sure to order fries and drinks from the other staff when asked."
  • "Their online order system is very good and a lot of times the food is ready a little earlier than expected."
  • "Place your order at least half an hour before you get here, and they will text you when its ready."

Cons:

  • "At the very least they can put take a ticket dispenser at least then you know when's its your turn to order."
  • "Long line and a messy ordering system."
  • "They don’t have a great system of keeping track of the order of people waiting to place their order."
  • "It was very unorganized. People were standing all over the place so you didn’t know who ordered yet or who was just waiting for their food."
  • "Burgers are bland and the ordering system is chaotic."
  • "There's 0 organization in this place, and it seems like a bunch of people who never worked together."
  • "No clear way to order."

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