Visionworks King of Prussia Mall Reviews Summary

Customer Service

Pros:

• "Everyone was happy and helpful."
• "Justin provided excellent service, showing sections to look at and more importantly giving me my space."
• "These are the finest staff members that I have ever dealt with."
• "The store was very busy at that time, and Tai'Janai took her time and we never felt rushed."
• "Everyone was super friendly during my appointment."
• "The people working there are great. They are friendly and incredibly helpful."
• "The entire staff was engaging and helpful."

Cons:

• "The staff argued with me for almost 45 minute before giving me appointment with a different Dr."
• "Neither bothered to get up just asked can I help you from where they were sitting."
• "The doctor even had argument with customer."
• "The staff here at the front table is not respectful to the customers, I had the worst experience picked up my new glasses here."
• "Highly unprofessional behavior of the staff."
• "The manager is entirely rude."
• "The staff needs help."

Pricing and Deals

Pros:

• "The price for glasses was really reasonable—since I purchased both contacts and glasses, my glass (lens and frame) was 60% off."
• "She helped me get the best possible deal."
• "Great caring customer service, they always make sure I know my benefits and I get the most of it."
• "They were clear to me about how my insurance applies to glasses and sunglasses and what my options were."
• "Visionworks accepts my IBX-Davis insurance."

Cons:

• "Since Covid, Visionworks discontinued overnight shipping."
• "They claim they had a buy one get one 50% off but the add ons are so expensive you don't see any savings."
• "The frames in here are all marked up too expensive compared to elsewhere."
• "They charge HIM money to send them back for THEIR mistake."

Product Quality

Pros:

• "My new glasses were there within a week :)"
• "I can’t see myself going anywhere else for my vision needs (plus I found the cutest frames!!)."
• "They had more frame options than in other stores that I visited."
• "My glasses have been through everything I've never had an issue."